Carla Graham

Working as the clerk within the Courts Administration Authority Clerks Branch has included tasks such as:

· Managing busy, fast-paced and public facing Court rooms by organising and directing the calling on of matters, swearing in parties and witnesses, communicating effectively with the judiciary, court staff, prosecution, parties and defence lawyers, recording proceedings, producing outcomes including efficiently producing remand and commitment warrants and bail and bond paperwork, diary management.

· Assisting judiciary with any administrative work as needed including typing and editing judgments, producing transcript, communications management and liaising with court staff and public agencies.

· Managing administrative requests from parties and public agencies for transcript, court documentation and any other requests.

· Training and supporting new staff.

· Assisting judiciary, management and staff with the implementation and running of a new online data entry system (ECMS).

· Assisting management with ECMS statistics and reporting.

· Managing administrative requests through multiple mailboxes and phone services.

· Travelling to and running court in country circuit locations including the APY lands.

· Provide quality face to face, electronic and/or telephone based procedural advice to members of the public, court users and other stakeholders in accordance with relevant service standards.

· Deliver superior customer service, representing the Authority in a professional manner at all times.

· Ensure court files are prepared and transferred using appropriate technical resources in line with legislative requirements, practices and procedures.

· Efficient and accurate processing of all documents/transactions lodged at the Court or produced in the registry.

· Ensure monetary transactions are accurately processed and disbursements and reconciliations are prepared.

• Accurate and timely completion of a wide range of administrative tasks including preparation of court documents, correspondence and data entry.

• Managed caseloads of up to [Number] monthly clients in search of gainful employment.
• Interviewed clients and administered skills assessments to determine employability.
• Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
• Reviewed, tracked and coordinated employment referrals.
• Develop strong rapport to understand your participants' needs, interests, skills and experience
• Increase your participants' employability through training and other support services
• Source employment opportunities through networking and sales strategies
• Build and maintain relationships with potential employers and community organisations
• Assist with participants’ resumes, job applications and interview preparations
• Identify and assess barriers towards employment and create solutions to support them at work and ongoing
• Create job plans with the participant to support clear pathways into employment

• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
• Take ownership, have confidence in your ability to de-escalate any customer grievances
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Process orders, forms, and application
• Route calls to appropriate resources

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Assisted customers in selecting merchandise best suited to needs.
• Assisted with inventory counts and stocking of merchandise.