Summary
Overview
Work History
Education
References
Timeline
Generic

Carla Hunt

Mackay,Australia

Summary

Dynamic Administrative Assistant with a proven track record at Holy Spirit College, excelling in document management, customer service, and professional conduct. Skilled in using TASS, Teacher Kiosks, Who's On Location (MRI), ViVi, and the telephone system, including updating message recordings via the DCEO portal I provide support to the leadership team, teaching, and administration staff with my organisational efficiency, excellent communication, and time management skills. I display a high standard of written communication, as well as verbal and non-verbal. I promote a safe, nurturing environment and committed to implementing effective solutions and collaborating with multidisciplinary teams for optimal outcomes.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Holy Spirit College
Mt Pleasant, QLD
01.2016 - Current
  • Support office operations, ensuring efficient functionality and supply availability.
  • Efficient in the use and operation of TASS, including Riskman, Teacher Kiosk, Who's On Location (MRI), ViVi, and the DCEO telephone system.
  • Highly skilled in the use and operation Office 360 applications and Microsoft Windows 11.
  • Organised and maintained confidential filing systems for physical and electronic documents.
  • Preparation of communication in formal letter writing, emails and college communication via parent lounge.
  • Handled incoming calls, directing inquiries to appropriate personnel or departments.
  • Compiled data into organised reports for management review, enhancing decision-making processes.
  • Provided administrative support to executive team, scheduling meetings and managing calendars.
  • Developed and updated office documentation systems, improving organisation and retrieval efficiency.
  • Proofread correspondence and documentation to ensure accuracy and professionalism.
  • Coordinated special events by securing venues, arranging catering, and ordering promotional materials.
  • Utilised Commissioner for Declarations expertise for legal documentation needs within the school.
  • Organising the logistics of collection and transportation of parcels for various departments.
  • Introduced and implemented barista-style coffee machines for all staff.

Counsellor

Peer Motivation Pty Ltd
Mackay, Qld
03.2023 - 04.2025
  • Provided compassionate pastoral care, mentoring, and emotional support to students.
  • Collaborated with educators, counsellors, and clergy to ensure holistic student development.
  • Supported students through counselling, conflict resolution, and personal growth mentorship.
  • Maintained strict confidentiality, safeguarding protocols, and child protection compliance (Blue Card holder).
  • Assisted in administration, documentation, and pastoral program coordination.
  • Utilised Commissioner for Declarations expertise for legal documentation needs within the company.
  • Referred individuals to outside resources and services for additional support.
  • Conducted individual and group counselling sessions to address mental health issues, career concerns, and personal development.
  • Helped clients find solutions by teaching appropriate intervention techniques.
  • Collaborated with healthcare providers, social workers, and educational professionals to coordinate client care.
  • Facilitated workshops and seminars on mental health awareness, stress management, and coping strategies.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Led support groups for specific client populations, such as those with addiction, grief, or chronic illness.
  • Acted as client advocate to resolve emergency problems in crisis situations.
  • Provided guidance and support to clients during career transitions and educational decision-making processes.
  • Provided individual and group counselling sessions for clients.
  • Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
  • Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
  • Provided supervision and in-house activities to support program participants.
  • Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
  • Obtained or maintained proper licensure or certification to meet state requirements.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Provided crisis intervention services for individuals in need of immediate assistance.
  • Developed and implemented treatment plans based on client assessments and needs.
  • Coordinated resources to support clients and help each achieve targets.
  • Helped couples work through serious issues and restore relationships or part amicably.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Consulted on outside cases using personal expertise in diagnoses.
  • Utilised creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
  • Collaborated with multidisciplinary teams to provide comprehensive care for clients.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
  • Coached clients on how to manage emotions effectively while also teaching them how to recognise warning signs of distress before it becomes overwhelming.
  • Documented patient progress through counseling and interaction.
  • Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
  • Utilised evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
  • Collaborated to set goals and outline steps to achieve objectives.
  • Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
  • Designed and implemented prevention programs targeting substance abuse, bullying, and other social issues.
  • Monitored clients' daily activities and responded appropriately when needed.
  • Documented meetings, interventions and contacts with clients to optimise care.
  • Created an environment that was safe, supportive, and conducive to learning for all students.
  • Maintained accurate and up-to-date records of client progress and treatment plans.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Met with clients to understand individual needs and develop personalised counseling plans.
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Advocated for clients' needs within their families, workplaces, and educational institutions.
  • Educated staff members about mental health issues affecting clients so they can better respond appropriately to those needs.
  • Engaged in continuous professional development to stay informed about the latest counselling techniques and theories.
  • Followed appropriate methodology to deliver optimum counselling meeting individual needs.
  • Conducted outreach programs to raise awareness about mental health services and resources available in the community.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.

Education

Bachelor of Psychological Science - Mental Health

Central Queensland University
true
03-2028

Diploma in Counselling - Psychology

Health Courses Australia
Brisbane, QLD
03-2023

Blue Card (Working with Children Clearance - Queensland) - Child Safety

Queensland Government
true
03-2028

Fit2Work Police Check Verification - Mental Health Counseling

Lifeline
true
05-2023

Commissioner for Declarations - Community Justice Service

Queensland Justices Association
Brisbane, QLD
05-2018

Certificate IV in Business - Business Administration And Management

MADEC
Mackay, QLD
05-2015

References

Dr. John Lyons  jhnlyons204@gmail.com

0400 995 443

Mr. Neil McDonald  Neil_McDonald@rok.catholic.edu.au

0408 749 268

Mrs. Karen Sherry   gksherry@bigpond.com 

0427 598 532

 

Timeline

Counsellor

Peer Motivation Pty Ltd
03.2023 - 04.2025

Administrative Assistant

Holy Spirit College
01.2016 - Current

Bachelor of Psychological Science - Mental Health

Central Queensland University

Diploma in Counselling - Psychology

Health Courses Australia

Blue Card (Working with Children Clearance - Queensland) - Child Safety

Queensland Government

Fit2Work Police Check Verification - Mental Health Counseling

Lifeline

Commissioner for Declarations - Community Justice Service

Queensland Justices Association

Certificate IV in Business - Business Administration And Management

MADEC

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