Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carla Jordan

17a Alexander Street, Boonah

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Officer

Fassifern Aged Care
02.2022 - Current
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
  • Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
  • Ensured timely completion of projects with effective prioritization, delegation, and time management strategies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Oversaw facility maintenance activities, coordinating repairs and upgrades to create a safe and comfortable workspace.
  • Assisted in recruitment efforts by screening candidates, conducting interviews, and providing feedback on potential hires.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Delivered performance reviews, recommending additional training or advancements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
  • Reduced scheduling conflicts by proactively identifying and addressing potential issues.
  • Upheld confidentiality of personnel information while managing sensitive employee data within the roster system.
  • Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
  • Reinforced company policies regarding attendance, punctuality, and shift swapping among employees.
  • Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
  • Developed strong rapport with staff members through open communication channels, resulting in increased trust and cooperation in roster-related matters.
  • Collaborated with department managers for efficient staff allocation and optimal shift coverage.

Business Owner

Hairdressing Salon
03.2019 - 12.2021
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Administrative Assistant

Luxe Royale
03.2018 - 01.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Liaised between clients and vendors and maintained effective lines of communication.

Hair Salon Manager

Hair Salon
02.2009 - 01.2016
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Recruited and hired top talent to maintain a skilled and diverse team of stylists.
  • Developed loyalty programs that encouraged repeat business from satisfied clients.
  • Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
  • Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
  • Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
  • Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
  • Fostered a positive working environment, resulting in high employee retention rates.
  • Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
  • Oversaw inventory management to ensure adequate stock levels of products and supplies.
  • Boosted staff productivity with regular training sessions on latest hair trends and techniques.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Maintained general appointment calendar and set shift schedules.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Handled employee scheduling and coverage needs during business hours.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Delegated workplace responsibility to appropriate staff.
  • Prepared billings and estimates for customers.
  • Initiated workplace improvement programs for increased service efficiency.

Education

Trade Certificate Hairdressing

TAFE QLD
Gold Coast, QLD

Service Excellent Certificate

The French Beauty Academy
Gold Coast, QLD

Beauty Therapy

French Beauty Academy
Gold Coast, QLD
02.2016

Skills

  • Office Management
  • Scheduling and calendar management
  • Documentation and control
  • Scheduling appointments
  • Payroll and budgeting
  • Administrative Support
  • Customer Service
  • Time Management
  • Scheduling
  • Professional and mature
  • Workflow Optimization
  • Prioritization
  • Strong Problem Solver
  • Resourceful
  • Team Bonding
  • Dedicated Team Player

Certification

Christie Kristo

0414904328


Jodie Gnech

0427189412

Timeline

Administrative Officer

Fassifern Aged Care
02.2022 - Current

Business Owner

Hairdressing Salon
03.2019 - 12.2021

Administrative Assistant

Luxe Royale
03.2018 - 01.2019

Hair Salon Manager

Hair Salon
02.2009 - 01.2016

Trade Certificate Hairdressing

TAFE QLD

Service Excellent Certificate

The French Beauty Academy

Beauty Therapy

French Beauty Academy

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Carla Jordan