Carla Laurenson
Bracken Ridge ,QLD
Summary
Driven professional with a strong background in healthcare and customer service, notably at Wesley Mission Queensland. Excelled in direct patient care and infection control, enhancing patient satisfaction and safety. Demonstrated exceptional work ethic and empathy, alongside proficiency in electronic charting. Trained teams, ensuring high standards in service and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assiant in Nursing
Wesley Mission Queensland
2021.03 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Proactively identified changes in patient condition or behaviour, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Shift Manager
Dominios
2019.01 - 2020.09
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- prepared a variety of pizza's and other food items, using hygiene and food safety practices
Cashier
Dollars And Sense
2017.08 - 2018.09
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Certificate III - Individual Support
Axiom College
Milton, QLDCompletion of Year 12 -
Bracken Ridge State High School
Bracken Ridge, QLD11.2020
Skills
- Direct Patient Care
- Infection Control
- Mobility Assistance
- Electronic Charting
- Companionship and emotional support
- Work Ethic and Integrity
- Patience and Empathy
Certification
FIRST AID/ CPR
NDIS - YELLOW CARD
BLUE CARD
Timeline
Assiant in Nursing
Wesley Mission Queensland
2021.03 - Current
Shift Manager
Dominios
2019.01 - 2020.09
Cashier
Dollars And Sense
2017.08 - 2018.09
Certificate III - Individual Support
Axiom College
Completion of Year 12 -
Bracken Ridge State High School
FIRST AID/ CPR
NDIS - YELLOW CARD
BLUE CARD
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