Summary
Overview
Work History
Education
Skills
Timeline
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Carla Murray

Melbourne,VIC

Summary

I am a proactive, hardworking and passionate job seeker with strong organizational skills, who thrives in both slow and fast paced environments. I am eager to find a job that will challenge me to learn new things.

For the past three month's I have been travelling and have now come to Australia for new experiences. I am bubbly and friendly job seeker, eager to try my hand at new opportunities and push myself.

As you will read, I have experience in a range of areas and have spent a lot of time learning from great team members and teaching others along the way. I always strive to establish myself within the companies and people I work for and work in line with their ethos to best support them, which i hope to do for you.

Overview

6
6
years of professional experience

Work History

Social Worker

National Health Service
09.2021 - 02.2023
  • Managed a heavy and always changing caseload of young people and children under the age of 18 and their families, preforming weekly to fortnightly visits, with more visits during crises.
  • Kept up to date documentation which was accurate, compliant and in line with procedures.
  • Supported young people, children and their families with empathy and compassion.
  • Advocated for young people, children and their families to assure respected rights and wishes.
  • Lead conversations with young people, children and their families to assess situations, limitations and issues in order to provide support and advanced services which would help address their needs.
  • Worked with young people, children and their families to create plans tailored to their specific mental and physical needs
  • Worked in therapeutic way on one to one level with young people,exploring feelings, wishes and educating them on topics relevant to them.
  • Worked in a fast paced environment where everyday was different and often in difficult situations that often led me to having to think on my feet and come up with the best and appropriate solutions.
  • Helped guide new staff and students in ways of company and safe practice principles.

Festival Worker

HAP Recruitment
05.2020 - 09.2021
  • Worked at six different festivals, working long shifts and often over a few days, working in a variety of roles from ticket managing and entrance guider, bartender and cashier to stock replenishment.
  • Worked alongside over 100 other workers in a collaborative team environment, whilst also being skilled at working independently on my own tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided guidance to guests and managed ticket collections
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Oversaw restock by maintaining sufficient stock of products and supplies to meet expected needs.
  • Checked personal identifications during alcohol sales to verify drinking age requirements.
  • Served high customer volumes for long periods of time.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Team Member

PG Chips
04.2017 - 09.2018
  • Worked between roles and stations at busier times to provide optimal coverage to maximize group performance and ensure customer a good experience.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Trained new employees by relaying information on company procedures and safety requirements, demonstrating tasks and coaching during daily activities.
  • Addressed and resolved customer complaints in polite, prompt and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Communicated effectively with customers to plan large orders, providing customers with recommendations, samples, and response to particular requests.
  • Supported sales efforts by suggestively upselling food items.
  • Kept work areas clean, organized, and safe.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Operated cash register to record transactions accurately and efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor of Science - Social Work

Ulster University Magee
Derry, Northern Ireland
07.2021

Skills

  • Ability to Work as Part of Team and Maintain Professionalism
  • Great Attention to Detail
  • Ability to Work in High Stress Environments
  • Safe Work Practices
  • Strive to Promote Clients Needs and Rights
  • Ability to Willingness to Learn New Things Quickly
  • Ability to Think on Feet and Problem Solve

Timeline

Social Worker

National Health Service
09.2021 - 02.2023

Festival Worker

HAP Recruitment
05.2020 - 09.2021

Team Member

PG Chips
04.2017 - 09.2018

Bachelor of Science - Social Work

Ulster University Magee

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Carla Murray