Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carla Ness

Townsville,QLD

Summary

Dynamic support worker with proven expertise at Olacare in delivering tailored emotional support and effective medication administration. Skilled in conflict resolution and documentation, I excel at enhancing client wellbeing and fostering positive relationships. Committed to improving care quality, I actively engage in professional development to elevate service standards.

Overview

8
8
years of professional experience

Work History

Support Worker

Olacare
Townsville, QLD
06.2025 - Current
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Supported clients to access education, training or employment opportunities.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Organised leisure activities for clients in the community.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Provided emotional and practical support to vulnerable adults.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
  • Participated in professional development and training sessions to enhance care quality and support provided.

Rostering Officer

Olacare
Townsville, QLD
07.2023 - Current
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Managed team of professionals to ensure operational efficiency and effectiveness.
  • Identified needs of customers promptly and efficiently.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained positive working relationship with fellow staff and management.
  • Developing strategies to improve employee retention rates, productivity.
  • Providing support for other HR activities such as training programs, disciplinary actions.
  • Resolving conflicts between supervisors and subordinates over work assignments or schedules.
  • Creating, modifying and deleting employee profiles in the database.
  • Generating reports on staff performance, turnover rates, absenteeism.
  • Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
  • Assisted organizational efforts by filing, entering data and answering phones.

PCA

Regis
Townsville, QLD
11.2017 - 11.2022
  • Provided emotional support to patients and families during difficult times.
  • Gave reminders about hygiene practices like brushing teeth or combing hair.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Responded to bell or light signal calls to assist patients with needs.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Education

Certificate III - Assistant in Nursing

Austcare
Townsville, QLD
12-2016

Skills

  • Communication techniques
  • Medication administration
  • Staff supervision
  • Conflict resolution
  • Emotional support
  • Problem solving
  • Basic caregiving
  • Cleaning and sanitizing
  • Personal errands
  • Health and safety awareness
  • Cultural sensitivity
  • Behavioral support
  • Documentation and reporting
  • Housekeeping and laundry
  • Active listening
  • Disability care
  • First aid and CPR

References

References available upon request.

Timeline

Support Worker

Olacare
06.2025 - Current

Rostering Officer

Olacare
07.2023 - Current

PCA

Regis
11.2017 - 11.2022

Certificate III - Assistant in Nursing

Austcare

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Carla Ness