Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Carla Nguyen

Vermont,VIC

Summary

Developed exceptional customer service and communication skills in fast-paced dining environment, consistently ensuring guest satisfaction. Demonstrated ability to work efficiently under pressure while maintaining positive attitude and professional demeanor. Seeking to leverage these transferrable skills to transition into new field and contribute effectively.

Overview

2
2
years of professional experience

Work History

Receptionist

Serenity Lounge
10.2023 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Waitress

Pho Ly Quoc Su
05.2022 - 10.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor - Communication

Deakin University
09-2026

Diploma - Communication

Deakin University
Melbourne, VIC
09-2024

Skills

  • Time management
  • Customer Service
  • Beverage Preparation
  • Organization
  • Teamwork
  • Attention to detail
  • Flexible and adaptable

Languages

English
Vietnamese

Timeline

Receptionist

Serenity Lounge
10.2023 - 05.2024

Waitress

Pho Ly Quoc Su
05.2022 - 10.2022

Bachelor - Communication

Deakin University

Diploma - Communication

Deakin University

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Carla Nguyen