Carla Poole

• Developed comprehensive treatment plans tailored to individual clinics needs, inclusive of the first oncology aesthetics program for the central western area.
• Implemented innovative marketing strategies to attract new clientele to the clinic, ranging from traditional marketing methods to website development, social media development and the development of an online store.
• Evaluated employee performance regularly, providing constructive feedback and opportunities for both professional and personal development.
• Coordinated community outreach efforts creating awareness about the clinic''s services enhancing visibility.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Led the strategic planning process to define business goals and ensure alignment across all departments. This is involved an annual planning process with the team, consequently broken down into quaterly planning. All planning was mangaed through measurable KPI's comparable to the clinics individual performance and larger industry across Australasia.
• Oversaw business-wide changes to modernize procedures and organization. In an ever evolving industry it was imperative to educate myself and my team constantly to keep at the forefront of industry development.
• Built a positive organizational culture that fostered creativity, innovation, and team engagement.
• Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
• Ensured compliance with industry regulations while maintaining ethical business practices at all times.
• Created organization's mission and vision statements for use by employees.
• Managed risk effectively by implementing comprehensive policies and procedures to mitigate potential threats to the business.

• Managed budget to ensure, optimizing resources and allocating funds effectively.
• Improved resident satisfaction levels by addressing grievances promptly and implementing feedback-driven improvements in facilities or processes.
• Enhanced community engagement by organizing regular events and activities for residents.
• Oversaw public works projects, ensuring timely completion and adherence to quality standards.
• Maintained accurate records on village finances, contracts, permits/licenses issued in an organized manner to facilitate smooth operations during audits or reviews.
• Signed official documents and board minutes.
• Notified board members of meetings and kept detailed record of board attendance.
• Wrote clear, brief notes to record all motions and decisions of meetings.
• Distributed copies of board minutes and actions to members after each meeting.
• Conducted general board correspondence and kept records of all correspondence.
• Whilst employed at the church I was also employed in archivist capacity, which involved:
• Improved collection organization and streamlined retrieval process with meticulous cataloguing of archival materials.
• Enhanced accessibility to archived materials for researchers and the public by developing comprehensive finding aids and digital databases.
• Implemented effective digitization strategies, increasing access to historical resources for remote users worldwide.
• Contributed subject matter expertise during strategic planning processes, helping to shape long-term goals for the institution''s archives program.
• Maintained a high level of confidentiality on findings and materials.

• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Whilst at Orange Grammar I was also employed as the Schools' Accountant to relieve a staff member, which involved:
• Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
• Reduced expenses by effectively negotiating contractor prices, terms, and service agreements.
• Assisted in developing annual budgets aligned with strategic objectives, providing a solid roadmap for effective resource allocation throughout the year.
• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Used advanced software to prepare documents, reports, and presentations.

I moved to Hong Kong when my daughter, Georgia was 6 weeks Old.

Hong Kong at the time had very strict work opportunities with regards to Visas and expatriate residency.

I took this opportunity to enhance my tertiary education as well as grow my family with the addition of my son, Isaac.

My time in Hong Kong proved very valuable to me on repatriating to Australia, as I knew that my previous career would not be achievable with two dependant children and a husband that was a Pilot and was Overseas for 50% of the calendar year.

Fortunately 4 years before repatriating to Australia, Hong Kong changed their legislation which enabled me to open a small business and operate. Although the new legislations adhered to strict financial restrictions it proved invaluable stepping stone to success on returning to Australia, which involved:

• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
• Enhanced client relationships through excellent customer service and effective communication skills.
• Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
• Increased salon revenue by upselling additional services and retail products to clients.
• Educated clients on care processes and advised on further care and products.
• Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
• Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
• Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• During this period I was employed as a Flight Attendant check and trainer as well as a crew manager on all Airlines.