Summary
Overview
Work History
Education
Skills
References
Qualifications Certifications
Personal Information
Certification
Affiliations
References
Timeline
Generic

Carla Shields

Durack,NT

Summary

Dynamic Assistant Manager at The Winnellie Hotel Motel, specializing in employee onboarding and strategic decision-making. Achieved significant improvements in operational efficiency and regulatory compliance, while excelling in cash handling and conflict resolution. Committed to delivering exceptional service and maintaining high standards of cleanliness and organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

The Winnellie Hotel Motel
Winnellie, NT
02.2015 - Current
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with safety regulations and company policies.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained cleanliness standards throughout the bar area, including countertops, shelves, and equipment.
  • Managed day-to-day operations, including opening and closing duties, scheduling shifts for employees, and cash handling procedures.
  • Monitored patron alcohol consumption to encourage safety.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Reconciled daily transactions, balanced cash registers, and deposited hotel earnings at the bank.
  • Oversee TAB, Keno, pokies, accommodation, restaurant, bar, bottleshop, and back-of-house operations.

Bartender/ Gaming Assistant/ Receptionist

Palmerston Sports Club
Darwin, Australia
11.2013 - 11.2014
  • Managed closing duties, including restocking items, and reconciliation of the cash drawer.
  • Done payouts and emptied pokie machines at end of the night.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Dealt with money, tills, cash, and EFTPOS.
  • Answered phones.
  • Cleaning duties are to be performed closely and during the day.
  • Done ordering for all areas of the club.
  • Poured and served alcohol.
  • Making coffee.

Cleaner

Maintenance and cleaning
Mackay, Australia
08.2012 - 08.2014
  • Cleaning all areas within recently built houses including kitchen, bedrooms, bathrooms, garages etc...
  • Cleaning windows, doors and frames
  • Cleaning floors - scraping, sweeping and mopping
  • Detail cleaning of walls, ceilings and inside cupboards
  • Removal of any remaining rubbish from builders and contractors

Cafe Assistant

Porters Northern Beaches
Mackay, Australia
02.2013 - 07.2013
  • Serving customers
  • Ordering in stock
  • Dealing with money - cash, eftpos
  • Food handling and preparation
  • Stocking fridges
  • Grill work and making coffee
  • Sanitizing/ cleaning of kitchen and utensils

Customer Service/ Kitchen Hand

Eagle Boys
Mackay, Australia
12.2011 - 12.2012
  • Served customers
  • Answered phones/ Up sell
  • Cash handling - cash, eftpos
  • Stocking of fridges and freezers
  • Food preparation
  • Making pizzas
  • Baking and cutting of pizza
  • Sanitizing/ cleaning of kitchen and utensils

Education

Year 11 - Maths A, English, Study of society, Hpe/Marine Studies, Music, Hospitality

Mackay North State High School
Mackay, QLD, Australia
07.2012

CERT III Hospitality -

TAFE
Mackay, QLD, Australia
09-2012

Barista -

TAFE
Mackay, QLD, Australia

RSG -

TAFE
Mackay, QLD, Australia

Skills

  • Employee on boarding and training
  • Stock management
  • Service excellence
  • Regulatory compliance
  • Employee shift coordination
  • Cash handling
  • Employee oversight
  • Reporting and documenting
  • Time management expertise
  • Strong organizational skills
  • Strategic decision-making
  • Financial monitoring
  • Problem-solving

References

  • Andrea Sallows, Assistant Manager, Palmerston Sports Club, 3 Maluka Crt, 08 8939 0600
  • Yolandi Schoeman, Boss and mother in law, 17 Highcrest Crt, Bucasia, 0448173991
  • Michelle Kehoe, Manager, Porters Northern Beaches, 0435955729
  • Mohini & Chandrish Raniga, Managers, Eagle Boys Mackay, 07 4942 6255

Qualifications Certifications

  • RSA, TAFE, Mackay, QLD, Australia
  • RSG, TAFE, Mackay, QLD, Australia
  • CERT II Hospitality, TAFE, Mackay, QLD, Australia
  • Barista, TAFE, Mackay, QLD, Australia

Personal Information

Hobbies: Reading, Listening to music, Hanging out with mates, Walking, Playing my violin, Being outdoors (camping, quad riding, 4WD)

Certification

  • TAB compliance
  • Gaming Manager license GM7599
  • RSA
  • RSG
  • Cert I, II & III in hospitiality at Tafe.

Affiliations

  • Play Violin and Drums
  • Reading a good book
  • Spending time with my partner and 3 young kids.
  • Bike rides
  • Beach/ Waterpark Visits

References

References available upon request.

Timeline

Assistant Manager

The Winnellie Hotel Motel
02.2015 - Current

Bartender/ Gaming Assistant/ Receptionist

Palmerston Sports Club
11.2013 - 11.2014

Cafe Assistant

Porters Northern Beaches
02.2013 - 07.2013

Cleaner

Maintenance and cleaning
08.2012 - 08.2014

Customer Service/ Kitchen Hand

Eagle Boys
12.2011 - 12.2012

Year 11 - Maths A, English, Study of society, Hpe/Marine Studies, Music, Hospitality

Mackay North State High School

CERT III Hospitality -

TAFE

Barista -

TAFE

RSG -

TAFE

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