Carla Sánchez

Partner with C-level stakeholders across large enterprise accounts, ensuring clients achieve their strategic objectives and realise maximum value from Gartner.

Key Achievements:

• Achieved 85% retention (above the business average of 72%), with 100% of clients secured in multi-year agreements.
• Proactively managed at-risk accounts, securing a $200K renewal, 10 months ahead of schedule.
• Co-led a global contract implementation, pioneering new processes for the Australian team.
• Earned strong client praise in QBRs for advancing critical priorities, and providing actionable insights.
• Mentored new team members and led initiatives to foster a collaborative, client-centric culture.

Managed $6M+ portfolio of high-value clients, focused on delivering a top-tier experience and growing share of wallet.

Key Achievements:

• Recognised as Top Newcomer for outstanding client satisfaction and retention results.
• Created data-driven marketing campaigns to personalise the client experience-later adopted by other teams.
• Built strong, cross-functional relationships, advocating for client needs, ensuring their voices informed product and service enhancements.

Led client onboarding, adoption, and engagement for an early-stage SaaS company in the employee engagement space.

Key Achievements:

• Drove early client success, onboarding the first 40 clients and establishing 12 strategic partnerships within 6 months.
• Launched a company podcast to educate and engage customers, increasing product adoption.
• Developed KPIs and dashboards to track client outcomes and inform continuous improvement.

Managed strategic relationships with C-level executives across Australian Federal Government accounts, focusing on client retention, satisfaction, and long-term value delivery.

Key Achievements:

• Awarded Top Achiever for consistently exceeding KPIs.
• Surpassed $1M quota, achieving 100% retention and 130% of target.
• Collaborated internally to develop tailored strategies to align Gartner's solutions with evolving client priorities.

Drove advertising sales and long-term partnerships in the luxury hotel B2B market.

Key Achievements:

• Hit 100% annual goal in the first 6 months.
• Established strong relationships with luxury hotel GMs, resulting in high client satisfaction and loyalty.
• I was selected to represent the brand at industry events, advocating for client interests, and gathering feedback to inform service improvements.

Supported marketing and PR initiatives for two leading business universities, driving brand visibility and engagement.

• Increased blog traffic by 34% and secured international press coverage, elevating global brand presence.
• Coordinated successful PR campaigns and internal communications to strengthen stakeholder engagement.
• Developed social media plan and agency toolkit.