Carla Stephens
Malanda
Summary
Respected team Manager with a proven track record at Harvey Norman Computers and Electrical, excelling in problem-solving and optimizing inventory processes. Highly organized and self-motivated, I enhanced accuracy and reduced discrepancies, while always trying to elevate the customer with the best service and experience.
Also able to successfully run my own business and to be creative to the needs and wants of my clients.
Overview
37
37
years of professional experience
Work History
Operations Manager
Harvey Norman Computers and Electrical
06.2023 - Current
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Active learner on best practices for customer service and technical support.
- Optimized workflow efficiencies through implementation of new operational procedures.
Photographer
Carla Stephens Photography
09.1993 - 05.2025
- Captured high-quality images for diverse projects, ensuring alignment with client vision and brand identity.
- Edited and retouched photographs to enhance visual appeal and quality.
- Digitally edited photos to enhance appearance.
- Developed creative concepts for photo shoots, collaborating with clients to execute ideas effectively.
- Managed logistics for on-location shoots, coordinating equipment setup and team assignments efficiently.
Courier
MRT
06.2023 - 03.2024
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Managed route planning to optimize delivery schedules and reduce transit time.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Maintained accurate records of deliveries and vehicle inspections for compliance.
Inwards Goods Manager
Harvey Norman Computers and Electrical
03.2021 - 04.2023
- Streamlined inwards goods processes to enhance inventory accuracy and reduce discrepancies.
- Supervised team in receiving, inspecting, and storing incoming shipments efficiently.
- Implemented quality control measures for incoming products, ensuring compliance with standards.
- Collaborated with suppliers to resolve issues related to product delivery and quality concerns.
Christmas Photographer
Carla Stephens Photography
11.2017 - 01.2020
Home School Instructor
CSDE
01.2000 - 11.2012
- Developed individualized lesson plans tailored to student learning styles and needs.
- Fostered a supportive learning environment, enhancing student engagement and knowledge retention.
- Implemented assessment strategies to evaluate student progress and adapt instructional methods accordingly.
- Coordinated educational activities, ensuring alignment with state curriculum standards and guidelines.
Department Manager
Big W
11.1988 - 06.1994
- Always aiming to achieve operational targets through effective resource and training.
- Streamlined inventory processes, enhancing accuracy and reducing discrepancies in stock levels.
- Oversaw scheduling and staffing to optimize workflow efficiency during peak periods, ensuring customer satisfaction.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
High School Diploma -
Mareeba High School
Mareeba, QLD11-1987
Skills
- Problem-solving
- Operations management
- Customer service
- Highly organised
- Self motivated
Timeline
Operations Manager
Harvey Norman Computers and Electrical
06.2023 - Current
Courier
MRT
06.2023 - 03.2024
Inwards Goods Manager
Harvey Norman Computers and Electrical
03.2021 - 04.2023
Christmas Photographer
Carla Stephens Photography
11.2017 - 01.2020
Home School Instructor
CSDE
01.2000 - 11.2012
Photographer
Carla Stephens Photography
09.1993 - 05.2025
Department Manager
Big W
11.1988 - 06.1994
High School Diploma -
Mareeba High School