Carla van Niekerk
Joondalup,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Ministerial Services Officer – Level 3
Department Of Water And Environmental Regulation
09.2023 - Current
- Process ministerial correspondence
- Ensure that all ministerial are sent out quickly and accurately to correct area within department and ensure all requests are addressed
- Enter data into Correspondence Tracking System as well as HPE Contents Manager, and formatted responses where appropriate, followed up required and filed documents on completion
- Provide high quality and confidential administrative support services to Section Manager
- Performed audit of final documents and closing them in system
- Receiving and responding to phone and electronic enquiries in accordance with established processes and procedures
- Prioritising conflicting workload and completing allocated tasks
- Providing timely and quality advice and outcomes to internal and external stakeholders whilst maintaining high level of customer service.
Acting Executive Officer – Level 4
Dept of Water and Environmental Regulation – Office of Director General
02.2023 - 10.2023
- Providing high-level executive support to Executive Directors and Strategic Policy Directorate
- Supporting preparation of briefings and correspondence in response to ministerial requests received from Departments ministerial liaison unit on behalf of Strategic Policy Directorate in relation to range of complex and diverse matters that relate to ministerial portfolios Department supports: Environment, Climate Action and Water
- Monitoring ED’s Inbox, and Calendar
- Support in organizing both internal and external meetings with range of stakeholders, taking minutes
- Communicate and collaborate with internal and external stakeholders, colleagues and Department executives via email, written correspondence, over phone and in person
- Maintaining accurate record keeping system to monitor all matters received for Strategic Policy Directorate including prioritising enquiries, referring matters and issues appropriately, whilst keeping ED informed on urgent priorities
- Anticipating needs of ED in relation to forthcoming meetings ensuring various arrangements are in place
- Controlling all inward and outward material for ED, delegating, distributing and dispatching as directed
- Responsible for coordination and preparation of Briefings, Correspondence, and advice in response to Ministerial correspondence, Parliamentary issues, Cabinet matters and all other requests from Ministers Offices affecting area of specialty and focus within Strategic Policy Directorate via Correspondence Tracking System(CTS)
- Administration of Ministerial Workflow via CTS including attachment of the relevant templates, drafting, conducting initial reviews and quality assurance and compilation of key statistics to ensure response deadlines are met
- Preparing and drafting internal memos, briefing notes, reports, agendas and outgoing correspondence for approval/noting by executives
- Managing corporate and divisional documents efficiently and effectively including appropriate electronic and paper-based record keeping and management in line with Departmental requirements by using HPE Content Manager (TRIM)
- Assisting with annual budge estimates packages including ensuring that all contentious issues briefing notes are updated
- Following up on various requests including confidential information such as Human Resources and Legal Request Forms
- Administrative tasks including incoming/outgoing mail, data entry
- Forms requiring ED/DG/CFO signature/approval
- Parliamentary Questions(PQ’s) Work out relevant Senior Manager based on topic and forward for draft, review and approval
- Add PQ to Hansard Question Number on Hansard website link
- Cabinet Comments/Submissions
- Attach relevant templates from appropriate minister
- Add names to Transmittal Log send to appropriate senior manager to prepare draft response
- Sending link from Protocol Acceptance to Directorates requesting to review Cabinet Comment and adding to Transmittal Log in CTS
- Obtain Director and Executive Director Approval, return to Ministers Liaison Unit to action
- Contentious Issues Briefing Notes
- Ensure template attached/prepared and formatted before each Parliamentary sitting.
Office Administrator
Dept of Water and Environmental Regulation
02.2022 - 12.2023
- Waste Sorted Administration Tasks
- Waste Wise Grant, Accreditation and Workshop Administration duties including formal and informal correspondence and supporting Waste Wise staff
- Preparing support materials for workshops, identification of schools that require supplier number for Tech One for teacher relief purposes
- All schools WA list
- Validating and updating WA schools list with up to date school and other data including accreditation and grants data, electoral, parliamentary representation information
- Waste Audit kits
- Assisting with availability of disposable gloves and other similar supplies as necessary
- Packing and posting kits to Program Officer
- Checking Workshop and stationery supplies(accreditation signs, sandwich wraps, gloves etc)
- Accreditations
- Monitoring and preparation of accreditation correspondence originating from the re-accreditation and accreditation surveys on Survey Monkey
- Admin to request program officer to approve any new accreditations
- Admin responsibilities for accreditation(new and renewals) Updating Accreditation table, Accreditation Master List and WSS database
- Preparing and sending certificates, letters, stickers and signs to accredited schools, updating database
- Capturing Waste Wise primary and secondary contact details for schools as supplied in survey responses in accreditation table and WSS database
- Uploading to TRIM accreditation documents supplied by schools in completed surveys
- Uploading Accreditation letters to TRIM
- TRIM- Uploading backlogged documents to TRIM
- AD-Hoc communications as required
- Grant & Accreditation communications as required
- Workshops – Preparing sign in sheets, Processing Invoices, maintaining budgets and records, incl database Process workshop teacher relief and grant invoices(checking supplier number in Tech One), Preparing and sending certificates
- Ordering stationary as required
- Admin receives batch of invoices from team officers to process
- Database maintenance Updating WWS database(grants, accreditations, school, teacher profiles)
- Facilitation of Grants process to enable efficient processing and tracking
- Complete SmartyGrants eligibility checks
- Filing any Grant related documents into TRIM
- Acquitting Grants, updating database, sending Grant packs.
Pier Agent, Checking in cruise passengers (seasonal)
Abercrombie and Kent and Intercruises Shoreside and Port services
- Meet and greet arriving and departing cruise line guests
- Read and understand immigration documentation and/or other official documents
- Verify and process all documents, input the information accurately into computer systems
- Conduct a computer based electronic processing of guests
- Take security photo of guests ensuring photo meets security standards
- Demonstrate an expert level of customer service with a proactive friendly approach
- Ensure accurate and clear verbal communication with individuals, and possibly large groups
- Direct and assist cruise guests to their mode of transportation upon arrival and departure of cruise terminal
- Work with a team of staff to provide excellent customer service
- Provide general assistance to guests in a very busy, fast pace environment
- Adhere to work schedule and able to work the entire cruise season as committed to during the hiring process, answering passengers enquiries, directing passengers to customs, assisting passengers with disabilities
- Training and assisting new staff.
Document Control
Iron Mountain
11.2021 - 12.2021
- Document preparation and scanning
- Scanning hard copies into digital files
- Order picking.
Dispute Resolutions Officer(VET Student Loans)
Office of the Commonwealth Ombudsman
- Dispute Resolution Officer (DRO) in VET Student Loans Ombudsman (VSLO) team manages complaints from Students with VET loan assistance Dispute by investigating VET FEE-HELP/VET Student Loan provider compliance with Higher Education Support Act 2003/VET Student Loans Act 2016 And associated Guidelines
- DRO’s primary duty is to assess and/or investigate complaints to determine suitable outcome, including engaging with stakeholders (internal, external agency, students), Gathering and reviewing information as evidence, maintaining processes and record keeping in line with Office standards, and working co-operatively and effectively within and across teams to support corporate objectives DRO’s responsibilities also include any other duty, as required by the business unit, that relate to VSLO function and as instructed by supervisor.
Incapacity Claims Support Officer-Temp Contract
Department of Veterans’ Affairs
- Claims Assessors have responsibility for complete management of compensation claims cases for former and current members of the Australian Defence Force, Navy and RAAF including determination in respect of liability and entitlement to benefits according to legislation
- In making determinations, the Claims Support Officer liaises with the claimant, health professionals and advocates/legal representatives, undertakes appropriate investigation and researches and prepares detailed reasons for their decisions
- Support Officers may be required to provide training assistance and advice to less experienced team members, may be expected to rotate to other positions at the same APS level.
Census Field Officer-casual non-ongoing
Australian Bureau of Statistics
- Maintaining confidentiality
- Maximizing Census participation in the work area for which you are responsible
- Making contact with households encouraging online Census response
- Ensuring Census material and ABS issued devices are kept secure
- Reporting non-compliance to your supervisor
- Completing daily online administrative work, including submitting effort recording
- Using online Census systems to check for alerts and updates, and undertake online training
- Using an Apple tablet and the ABS’ mobile application to record dwellings visited
- Taking reasonable care for your own health and safety by following Work Health and Safety processes and procedures.
Customer Service Advisor APS 3-Participations Solutions Team Outbound & Inbound Call Centre
Department of Human Services
- Engage with customers to assess circumstances that have led to a customers’ non-compliance with their Employment Pathway Plan, as well as identifying barriers for the customer that may have led to their non-compliance, and identifying the most suitable employment programs and services to assist the customer better prepare for employment
- We liaise with other Centrelink teams and external agencies to achieve quality customer and business outcomes.
Document Control-Temp
Ace Insurance-Perth
01.2007
- Effectively follow the company’s standard operating procedures for archiving documents punctually and with quality, poor documents were repaired, scanned or photocopied
- Ensuring documents were properly filed and stored
- Recording data onto computer, printing out correct file dividers, labelling boxed files.
Education
Diploma in Leadership and management -
South Metropolitan Tafe
Perth, WA02.2016
Diploma in Business -
South Metropolitan Tafe
Perth, WA02.2016
Certificate IV in Business -
Challenger Institute of Technology
Perth, WA02.2015
Certificate II in Business Administration BSB20101 -
Thompson Education Direct
Perth, WA01.2003
Youth Leadership Program -
Toastmasters International
Skills
- Ability to understand and apply legislation and policy to support operational and organisational objectives
- Ability to conceptualise, analyse and evaluate information to develop practical solutions and make informed decisions
- Demonstrated experience in managing and delivering assigned work outcomes while contributing to team priorities
- Able to respond to changing priorities and identify opportunities for continuous improvement
- Ability to communicate effectively with internal and external stakeholders including ability to gain consensus and commitment from others and resolve issues and conflict
- Well-developed written and oral communication skills including demonstrated ability to write reports, present information and interpret information succinctly for target audiences
- Sensitivity, tact and awareness of different client needs in multicultural setting
- Committed to positive client outcomes
- Diplomatic and tactful
- Consistently behave in honest, ethical and professional manner
- Fair and equitable in treatment of people and transparent in dealings with them
- Excellent interpersonal skills
- Ability to clarify and resolve complex and contentious problems
- Ability to understand and apply Legislation
- Ability to work within guidelines and regulations
- Ability to obtain and convey information with accuracy Ability to think logically, analytically, sound judgment, intelligence and common sense
- Working with clients in emotionally charged or challenging situations work collaboratively with others in a respectful manner personal awareness of conscious and unconscious bias
- High level of emotional maturity and objectivity
- Able to meet tight deadlines
- Professional approach
- Able to manage competing priorities using sound judgment
- Teamwork, flexibility and adaptability
- Problem-solving, Strong attention to detail and accuracy
- Self motivated, work well independently and as part of team
- Self management
- Thorough and methodical
- Open, accountable and high integrity
- Ability to pick up new systems quickly
- Experience using Microsoft Word, Excel, PowerPoint and Outlook
- Demonstrated capacity for and confidence in using range of social media platforms
- Utilize company software programs- Correspondence Tracking System (CTS), Content Manager, SmartyGrants, TechOne Finance System,Survey Monkey,Resolve, Touchphone,Objective,Trim,ISH,View,Defcare,Fidelio Cruise System
- Demonstrated ability to follow processes, policies and legislation
- Handling inquiries and incoming work requests
- Reviewing files and records to answer requests for information
- Mailing- Incoming and outgoing
- Maintaining filing systems
- Technology, Scanning, filing, photocopying, faxing
Personal Information
- Date of Birth: 07/10/1981
- Nationality: Australian Citizenship
References
- Jessica Currey, Turnaround Services Executive, Intercruises Shoreside & Port Services, Suite 101, Level 1, 72 Pitt Street, Sydney, NSW, 2000, +61 402 168 443, +61 (0)2 9550 0047, +61 (0)2 9550 0202, j.currey@intercruises.com, www.intercruises.com
- Ann O’Neil, Head of Programs Business, South Metropolitan TAFE, Thornlie Campus, 0410 664 049, (08) 9267 7585, ann.oneil@smtafe.wa.edu.au, southmetrotafe.wa.edu.au
Timeline
Ministerial Services Officer – Level 3
Department Of Water And Environmental Regulation
09.2023 - Current
Acting Executive Officer – Level 4
Dept of Water and Environmental Regulation – Office of Director General
02.2023 - 10.2023
Office Administrator
Dept of Water and Environmental Regulation
02.2022 - 12.2023
Document Control
Iron Mountain
11.2021 - 12.2021
Document Control-Temp
Ace Insurance-Perth
01.2007
Pier Agent, Checking in cruise passengers (seasonal)
Abercrombie and Kent and Intercruises Shoreside and Port services
Dispute Resolutions Officer(VET Student Loans)
Office of the Commonwealth Ombudsman
Incapacity Claims Support Officer-Temp Contract
Department of Veterans’ Affairs
Census Field Officer-casual non-ongoing
Australian Bureau of Statistics
Customer Service Advisor APS 3-Participations Solutions Team Outbound & Inbound Call Centre
Department of Human Services
Diploma in Leadership and management -
South Metropolitan Tafe
Diploma in Business -
South Metropolitan Tafe
Certificate IV in Business -
Challenger Institute of Technology
Certificate II in Business Administration BSB20101 -
Thompson Education Direct
Youth Leadership Program -
Toastmasters International
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