Carla Wark
Airlie Beach,QLD
Summary
Dynamic professional with a proven track record in enhancing customer experiences and sales revenue at Club Wyndham. Expert in customer communication and achieving targets, demonstrated through a history of establishing strong relationships and meeting KPIs. Skilled in safety procedures and emergency response, showcasing strong enthusiasm and responsibility. Holds RSA QLD and QLD Driving License. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Sales Coordinator/Reception Assistant
Club Wyndham
03.2024 - Current
- Greeting and checking in of owners and guests
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with club owners
- Meet guests face to face and generate sales appointments
- Meet targets and KPI's as set by the business
- Completion of all department related paperwork
- Providing information on local area attractions and booking tours for guests
- Courtesy shuttle bus service
Cook
Solway Lass Whitsundays
02.2024 - 02.2024
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared all meals and snacks for up to 30 guests
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Housekeeping duties in all bedrooms and bathrooms
- Guided walks to hill inlet and south mole island
- Assisted deck officers with communications and safety procedures.
Senior Flight Attendant
Jet2
02.2017 - 10.2023
- Relayed updates and information to passengers after confirming key details with pilot.
- Collaborated with flight crew to maximize smooth and safe flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Handled medical emergencies calmly and professionally, administering first aid as needed to maintain passenger wellbeing.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Delivered high-quality meal services while accommodating various dietary restrictions and preferences of passengers.
Education
Diploma in Air Cabin Crew &Ground Operations - Aviation
City of Glasgow College
Glasgow05-2016
High School Diploma -
Marr College
Scotland05-2015
Skills
- Customer Communication
- Goals and performance
- Strong enthusiasm
- RSA QLD
- QLD Driving Licsence
- PMS Opera
Timeline
Sales Coordinator/Reception Assistant
Club Wyndham
03.2024 - Current
Cook
Solway Lass Whitsundays
02.2024 - 02.2024
Senior Flight Attendant
Jet2
02.2017 - 10.2023
Diploma in Air Cabin Crew &Ground Operations - Aviation
City of Glasgow College
High School Diploma -
Marr College
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