Carla Williams
Sunshine Coast
Summary
A motivated professional with a wealth of leadership experience, seeking a position in a challenging environment with opportunities for career progression.
Overview
16
16
years of professional experience
Work History
Client Administrative Officer
Public Trustee QLD
03.2024 - Current
- Deliver high quality administration, telephone and reception services to customers, members of the public, and staff, in a welcoming and professional manner.
- Being first point of contact and providing a high level of customer service with clear and confident information.
- Receiving and sorting incoming mail and packages to record, dispatch, or distribute to correct recipients.
- Prioritizing tasks to meet deadlines and ensure work is completed in a timely manner.
Club Coordinator
Fernwood Fitness
01.2023 - 03.2024
- Partnered closely with club staff to develop successful strategies promoting club growth.
- Completed bi-weekly payroll for 20+ employees.
- Organized and led monthly meetings
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored inventory levels closely, avoiding shortages or wastage during events.
- Organized special activities and events for existing club members, including charitable projects, parties and procedural meetings.
- Increased club revenue through strategic partnerships and sponsorships for various events.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Accounts Administrator
Green RV
03.2022 - 01.2023
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using Eclipse software.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported annual audit activities, providing documentation and clarification as needed for auditors'' inquiries.
- Collaborated with other departments to resolve accounting discrepancies and maintain a cohesive financial environment.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Sales Manager
Fernwood Belconnen
11.2014 - 01.2021
- Responsibilities include: Head of the sales team developing targets and ensuring they are met on a monthly basis
- Organizing print collateral, newsletters and events within the club
- Responding to emails, setting up new memberships, booking appointments, contacting leads and dealing with any member complaints
- Developing business partnerships in and around the local area
- Programming and running personal training and group training sessions
- Solely responsible for upgrades within the club
- 2IC to the club manager.
Commercial Finance Team Leader
Farm Frites UK
04.2008 - 08.2013
- Responsibilities include: Leading a team to ensure all quotes and contracts were completed correctly and in ample time
- Overseeing credit controller to ensure accounts payable and receivable are up-to-date
- Conducting monthly meetings advising sales managers and directors of financial positions and futures.
Education
Bachelor of Applied Health Sciences -
University of Waterloo
04.2004
Cert III & Cert IV in fitness -
Force Acadamy & Fernwood Learning
09.2019
First Aid -
Australia Wide First Aid
Body Pump Instructor -
Les Mills
11.2019
OAC -
St. Annes High School
06.1999
Skills
- Motivational Leadership
- Project Management
- Customer Service
- Employee Supervision
- Ability to Work Under Pressure
- Effective Time Management
- Strong Communication Skills
- Handling Complaints
Accomplishments
Recipient of Fitness coach of the year at Fernwood out of 70+ clubs. This was based on customer feedback and results.
References
- Lynn Williams, Fernwood Belconnen, lynn.williams@fernwoodfitness.com.au, 0431 258 561
- Vanessa Paul, Fernwood Maroochydore Owner, vanessa.paul@fernwoodfitness.com.au, 0414 898 089
Timeline
Client Administrative Officer
Public Trustee QLD
03.2024 - Current
Club Coordinator
Fernwood Fitness
01.2023 - 03.2024
Accounts Administrator
Green RV
03.2022 - 01.2023
Sales Manager
Fernwood Belconnen
11.2014 - 01.2021
Commercial Finance Team Leader
Farm Frites UK
04.2008 - 08.2013
Bachelor of Applied Health Sciences -
University of Waterloo
Cert III & Cert IV in fitness -
Force Acadamy & Fernwood Learning
First Aid -
Australia Wide First Aid
Body Pump Instructor -
Les Mills
OAC -
St. Annes High School
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