Carla Isabella De Maio
Doreen,VIC
Summary
Communicative 2IC Manager offering 3 years of comprehensive experience providing administrative and operational support to managers. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals, planning and implementing various strategies to boost productivity. Strong team leader possessing mature decision-making abilities and outstanding time management skills.
Overview
9
9
years of professional experience
Work History
2IC Restaurant Manager
HDF McDonald's
03.2015 - Current
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Contributed to company growth by identifying new business opportunities and strategies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Collaborated cross-functionally to ensure seamless communication between departments and alignment of business objectives.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Dealt with all staff members, actively listening to concerns and finding appropriate middle ground.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
Administrative Assistant Intern
Gina Cidoni Psychologists
06.2023 - 12.2023
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced team communication by responding to internal requests and inquiries in a timely manner.
- Supported departmental projects, ensuring deadlines were met and objectives achieved.
- Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
- Ensured timely completion of tasks by prioritizing workload according to urgency and importance.
- Provided support during audits, gathering necessary documentation to ensure compliance with regulations and policies.
- Prepared and edited documents and reports for quality and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Bachelor of Criminology And Psychology - Psychology, Criminology
Rmit University
Melbourne, VIC11.2024
Skills
- Staff Development
- Business Acumen
- Relationship Building
- Customer Service
- Adaptability
- Conflict Resolution
- Problem Solving
- Team Leadership
- Risk Management
- Effective Communication
Affiliations
- tennis
- reading
- hiking
Timeline
Administrative Assistant Intern
Gina Cidoni Psychologists
06.2023 - 12.2023
2IC Restaurant Manager
HDF McDonald's
03.2015 - Current
Bachelor of Criminology And Psychology - Psychology, Criminology
Rmit University
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