Carlea Burke
Springwood
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caseworker
Department of Communities and Justice
11.2019 - Current
- Handling a case load of up 12-16 children and families and working alongside the child, their parents, extended families, foster carers, school, services and friends to care for the child
- Writing case plans, safety reports, cultural plans, home visit reports and contact reports
- Time management including managing my time to work and write up notes and reports, allowing time for meetings and managing my outlook calendar months in advance
- Use of office and outlook
- Liaising with children, clients, other services involved and related departments daily
- Note taking
- Speaking with clients, children, Services, medical practitioners and colleagues on the phone
- Scheduling in home visits, meetings, parent child contacts, medical appointments for children, school meetings, family mediations, and video calls/meetings
- Established trusting relationships with clients, fostering open communication and rapport building.
- Attending appointments with children (medical, educational, family contacts).
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Supervising family contact meetings and handling any issues that may arise and identifying any safety concerns.
Disability Support Worker
Hireup
09.2017 - 11.2019
- Scheduled my own week independently and worked completely independently without a team of colleagues or management team.
- Worked with toddlers, children, teenagers and adults of all ages
- Employed adaptive strategies to cater to individual client needs, promoting personalized care.
- Used assistive communication devices to facilitate effective interaction between clients and caregivers.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Kept accurate records for client files and handled related paperwork.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
Customer Service/serving
The Barista Express
03.2017 - 04.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly attitude and promptly taking their orders.
- Fast paced, busy work environment.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained a clean and organized workspace, ensuring welcoming environment for customers.
- Promoted additional items with beverages, increasing store sales.
Petrol Station Attendant
Woolworths Caltex
10.2012 - 07.2017
- Worked independently often as the only attendant on site.
- Customer service role
- Cleaning of the petrol pumps, storefront, behind the counter, stock room, fridges and bathrooms
- Opened and closed the petrol station independently
- Time management to ensure all tasks required were completed during the shift while simultaneously ensuring customer service is still being delivered
- Working between 5 different sites and managing my time
- Contributed to team success through effective communication and collaboration with colleagues.
- Enhanced station cleanliness through regular maintenance and organization tasks.
- Ensured accurate inventory control by conducting regular stock checks and updating records accordingly.
- Performed routine equipment inspections, identifying issues for repairs and maintenance.
- Assisted customers with their inquiries and concerns, resolving issues promptly.
- Completed daily paperwork efficiently, ensuring all relevant information was recorded for management review.
- Facilitated smooth shift handovers by maintaining thorough records of completed tasks during shifts.
- Promoted positive company image by consistently delivering professional service to all customers.
- Managed fuel deliveries effectively, checking quantities received and associated paperwork.
- Processed fuel and merchandise transactions by operating a POS system.
- Created attractive merchandise displays to entice customers to make purchases.
- Promoted special offers and discounts to customers to maximize sales.
Cashier
Red Rooster
01.2011 - 12.2012
- Customer service role
- Cleaning
- Food handling
- Handled customer concerns and complaints
- Working amongst a team
- Time management to ensure all tasks were completed during the shift before closing of the store
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise.
- Increased sales of promotional items by informing customers about current offers.
- Trained new employees on POS system.
- Counted money in cash drawers at beginning and end of shifts.
Education
Bachelor of Arts Teaching - Birth-12 years
Western Sydney University
Western Sydney11.2019
Bachelor of Social Science - Psychology
Western Sydney University
Western Sydney11.2017
Higher School Certificate (HSC) -
St Marys Senior High School
Saint Marys, NSW12.2011
Skills
- Organisation and scheduling
- Customer service
- Problem solving
- Interpersonal communication
- Empathy
- Communication
- Time management
- Independent work
- Attention to detail
- Conflict resolution
- Organised
- Computer literate
- Adaptable
- Self-awareness
Hobbies and Interests
- Home improvement projects
- Gardening
- Cooking
- Travelling and sightseeing with my family
- Solo bushwalks in my local area (blue mountains)
Certification
Police check (Obtained January 2025)
First Aid (Valid until January 2028)
Working with Children Check (Valid until July 2027)
NDIS worker check
Timeline
Caseworker
Department of Communities and Justice
11.2019 - Current
Disability Support Worker
Hireup
09.2017 - 11.2019
Customer Service/serving
The Barista Express
03.2017 - 04.2018
Petrol Station Attendant
Woolworths Caltex
10.2012 - 07.2017
Cashier
Red Rooster
01.2011 - 12.2012
Bachelor of Arts Teaching - Birth-12 years
Western Sydney University
Bachelor of Social Science - Psychology
Western Sydney University
Higher School Certificate (HSC) -
St Marys Senior High School
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