Philippa Bould
Nar Nar Goon,Victoria
Summary
Personable Retail Assistant with 20 years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers and organizing merchandise. Recognized for exceptional organizational and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Team Leader
John Duff & Company
Koo Wee Rup, Victoria
04.2010 - 04.2024
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success
- Maintained accurate records of completed tasks and projects
- Modeled exemplary behavior and standards to inspire staff members
- Onboarded new hires and mentored each side-by-side to build high-performing team
- Identified areas of improvement and implemented necessary changes
- Ensured all team members adhered to company policies and procedures
- Managed team members and delegated tasks effectively
- Trained new employees and provided ongoing support
- Loaded, unloaded, moved and transferred merchandise throughout store
- Organized data and documentation to support accurate business forecasting
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Kept accurate inventory records and tracked costs against budget targets
- Identified and addressed business vulnerabilities in areas governing asset protection and physical security
- Trained staff in job roles, business policies and industry best practices.
Food Service Worker
Charcoal Chicken
Koo Wee Rup, Victoria
03.2013 - 02.2014
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Ensured that all foods were prepared according to health department regulations.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Assisted with unloading deliveries from suppliers into storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Monitored inventory to keep adequate stock of food items and supplies.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Maintained clean and orderly appearance throughout kitchen and dining areas
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Rotated inventory to reduce waste and optimize freshness.
- Monitored temperatures of prepared food and cold-storage areas.
Retail Worker
Kmart
Keysborough, Victoria
02.1989 - 11.1995
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Initiated friendly conversation with customers to determine level of assistance required.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
Doveton High School
Skills
- Complaint resolution
- Team Supervision
- Cash Handling
- Documentation And Reporting
- Overseeing Daily Activities
- Task Prioritization
- Process Improvement
- Problem Solving
- Risk Assessment
- Attention to Detail
- Problem-Solving
- Effective Communication
- Staff Training
- People Management
- Store Cleaning
- Order Processing
- Shipment Receiving
- Loss Prevention
- Time Management
- Adaptability and Flexibility
- Organizational Skills
- Multitasking
- Disaster Recovery Planning
- Professional Demeanor
- Self Motivation
- Reliability
- Sales Promotion
- Professional Appearance
- Stock replenishment
- Display Maintenance
- Point of sale systems
- Cash Handling Accuracy
- Merchandise Display
- Inventory Tracking
- POS System Operation
- Cash Register Operation
- Product Merchandising
- Upselling strategies
- Customer Assistance
- Effective communication abilities
Timeline
Food Service Worker
Charcoal Chicken
03.2013 - 02.2014
Team Leader
John Duff & Company
04.2010 - 04.2024
Retail Worker
Kmart
02.1989 - 11.1995
Doveton High School
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