CARLENE NGOMA

Accomplished pharmaceutical professional with over 13 years of experience driving market share growth and clinical excellence. Expert in navigating Hospital, GP, Pharmacy, and Specialist landscapes across Victoria and Tasmania. Proven track record in launching 8+ products and engaging high-level stakeholders through a unique blend of scientific expertise and sales execution. Recognized industry thought leader, podcast host, and clinical author dedicated to advancing healthcare education and best patient and customer outcomes.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

• GSK (GP Sales Representative): Ranked #3 nationally for 1st-line product launches; achieved multiple #1 rankings in key territories (Mornington/Hastings).
• Takeda (GP Sales Representative): Ranked #3 nationally for Nesina (1st-line) and Alvesco (3rd-line) launches; recipient of the 2nd highest sales bonus nationally in June 2014.
• MSD (GP Sales Representative): Ranked #7 nationally for Vytorin and achieved #1 in Australia for the Albury territory (2013).
• Capital Chemist (Pharmacist): Fast-tracked to Pharmacy Manager early in career after significantly improving external audit compliance scores.

• Sales Operations: Account Management, Market Share Growth, KPI Achievement, CRM Excellence (Veeva, Salesforce), Territory Planning.
• Compliance & Governance: AMA Code of Practice, Pharmacy Board Regulations, Human Research Ethics, Audit Readiness.
• Stakeholder Engagement: Key Opinion Leader (KOL) Development, Medical Writing, Webinar Facilitation, Public Speaking.

• Global Lead for Equity: International Pharmaceutical Federation (FIP); coordinating 24+ global events and three series focused on the transformation of vaccination.
• Industry Representation: Serves as a Global Lead for Equity and Equality, presenting webinars on leadership and health workforce inequities.
• Content Creation & Media: Authored clinical pieces for the Australian Journal of Pharmacy (AJP) and developed accredited content for paediatric analgesia and cough treatments.
• Podcast Facilitation: Experienced Host and Developer for PDL, AJP, and the Pharmaceutical Society of Australia (PSA).
• Academic Governance: Was a member of the Human Research Ethics Committee at Deakin University, ensuring rigorous standards in research (2019-2021).
• Industry Mentorship: Served as an Industry Mentor for the Pharmaceutical Society of Australia (2019–2024).

• Sales Excellence: Sole Hospital Specialty Representative to achieve >100% Sales vs. Target (SVT) for two consecutive quarters across VIC and TAS (Theramex).
• National Launch Ranking: Ranked #1 in Victoria and #9 Nationally for a major asthma product launch, achieving the 2nd highest unit sales for the region (Cipla).
• Market Share Growth: Accelerated market share from 3.54% to 4.81% within 12 months in a highly competitive COPD market (Novartis).
• National Leadership: Ranked #3 Nationally for both 1st-line and 3rd-line product launches, and awarded the 2nd highest sales bonus nationally in June 2014 (Takeda/GSK).
• Global Impact: Serve as Global Lead for Equity for the International Pharmaceutical Federation, coordinating 24+ global events focused on vaccination transformation.