Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Listening to Music, Reading, Movies, Tennis, AFL, Enjoying good food and wine
Timeline
Generic

Carlene Sgro

Melbourne,VIC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings and working remotely. Im a hardworking team player/Individual with expertise in completing various office duties and offering staff support. Responsible, punctual, trustworthy, self motivated and productive professional when working with little to no supervision. Im a very passionate job seeker with strong organisational skills eager to secure an administration position while i currently complete my Diploma of Counselling.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader/Medical Administration Assistant

Active Medical
01.2016 - 08.2023
  • Bookings and Transfer of medical records
  • Appointment book management and processes
  • Preparation for clinics including liaising with patients, referrers and other health care providers and Third Party agencies
  • Correspondence and patient enquiries
  • Answering incoming calls and making appointments for multiple patients from a 14 phone line system
  • Processing of Medicare Billings, arrears and Third Party Subpoenas and medical requests.
  • Organising and chasing up unresolved account issues for Third Party and Private accounts
  • Organising GP appointment books
  • Training of staff members for our computer based systems
  • Organising contractors
  • Opening and closing of clinic
  • Rosters
  • Payments and customer service
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Interviewing of candidates and self appraisals

Medical Receptionist

Southbank Medical Clinic
11.2014 - 12.2015
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Answering Incoming calls
  • Maintain Confidentiality
  • Payments/Cash Handling
  • Transfer of Medical Records
  • Helped patients complete necessary medical forms and documentation.

Education

Diploma - Counselling - Currently Studying

Australian Institute of Professional Counsellors
Online

Certificate 3 And IV - Frontline Management/Business

Department of Education And Childhood Development
Sunshine, VIC
05.2012

No Degree - Hairdressing Apprenticeship

Victorian University
King Street
06.2006

No Degree - VCE

Catholic Regional College
Sydenham, VIC
12.2001

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • People Management
  • Staff Training
  • Coaching and Mentoring
  • Overseeing Daily Activities
  • Problem Solving and resolution
  • Conflict Resolution
  • Leading Team Meetings
  • Staff education and training
  • Technical Support
  • Cash Handling
  • Keeping Patient Confidentiality

Accomplishments

Attended a Masterclass for medical receptionist and Administrative Staff


Infection Control Orientation- Indirect patient contact course


Attended a Refugee Health Study Day


Completion of My Health Record in General Practice


Certificate of Achievement in Hand Hygiene


Participated in the professional development at Foundation House

Certification

Certificate 3 in Business Management


Certificate IV in Frontline Management

Listening to Music, Reading, Movies, Tennis, AFL, Enjoying good food and wine

Enjoy listening to music and meditation.


Exercising and keeping a healthy Lifestyle.


Love a good scary movie or psychological Thrillers.


Reading books and all things Counselling and Therapy.


I played Competitive Tennis and hopefully get back into it again.


I follow my beloved Carlton Blues in AFL and a proud legends lounge Member.


Nothing beats my heritage of great classic Italian Food with our homemade red wine.


Enjoying cooking and baking desserts.

Timeline

Team Leader/Medical Administration Assistant

Active Medical
01.2016 - 08.2023

Medical Receptionist

Southbank Medical Clinic
11.2014 - 12.2015

Diploma - Counselling - Currently Studying

Australian Institute of Professional Counsellors

Certificate 3 And IV - Frontline Management/Business

Department of Education And Childhood Development

No Degree - Hairdressing Apprenticeship

Victorian University

No Degree - VCE

Catholic Regional College

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Carlene Sgro