Carlene Zolotas

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Empowering young people
• supporting young people into independence
• Handling complex cases and needs
• Working with foster parents alongside Young people in the foster care program.
• Working as part of a team to support young people
• Working alongside and supporting youth workers

During my 10 years at Lillian's as a Case manager i case managed up to 6 young woman at a time offering a specific therapeutic style case management program that i developed myself with the aim to integrate clients back into the community with the skills and knowledge to have the life they dream of. I am highly skilled in working with young women with complex trauma and high levels of mental health and suicidality. In depth weekly case work sessions including goal planning and case planning with clients. Teaching life and living skills. I worked shift work and sleepovers providing 24/7 care. Conducting Risk assessment's and monitoring Risks for young people. Responding to referrals and new client intake. Advocating for client needs. I Provided training to students and volunteers . Mandatory reporting knowledge. Working with families and relatives of young women. Office skills such as responding to emails, data collection, networking, applying for funding, answering phones, minuting and chairing staff meetings and case conferences. Working in a small team and on my own as well as working from home. House keeping duties. Organizing and facilitating House meetings in house and in outreach houses. Provided Case work for out reach clients. Designing and facilitating Workshops and groups run with other services and school's. Speaking at education workshops and seminars for industry workers and young people.

I did my youth work Certificate 4 placement at MYRC then was offered work as a casual youth worker. My job included; Working with young people with challenging behaviors through the Links to Learning program. Supervising Rec and drop in afternoons. Organizing and preparing food for young people.

House keeping and cleaning. Education and employment help. Informal casework and counseling. School holiday program. Administrative duties, data entry, case notes, statistics. Engaging and building rapport with young people in the Marrickville LGA. Facilitating workshops.

Regularly ran and planned girls only afternoons.

Worked as part of a team

Multi tasking and making appropriate referrals.

I completed my community services cert 4 student placement with the mission which then led to me working as a volunteer support worker.

My Duties included: welcoming clients, assessing clients needs for food vouchers, electricity vouchers and food hampers. Engaging with clients and providing social interaction.

In this time I ran a successful Domestic Violence group for women. I Helped with centrelink issues and helping clients apply for housing. Advocating for clients.

Dealing with high needs clients with drug and alcohol issues. Dealing and engaging with clients with mental health issues and rough sleepers.

I did informal Case work and wrote case notes daily.

Working at Newtown Mission inspired me to go on to study Youth Work as I built some great rapport with young clients.