Carley -Anne Elson
Seaton,SA
Summary
With a proven track record at Flinders University - Sturt Campus, I excel in leveraging my insurance knowledge and negotiation skills to enhance policy administration and customer service. Demonstrated success in improving insurance processes and claims processing efficiency by over 30%, I am adept at driving operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Insurance Co-Insurance Coordinator
Complete Building Services
Beverley, South Australia
04.2022 - 09.2024
- Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
- Assisted with the development of training materials related to insurance products and services.
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Prepared invoices for payment processing according to established guidelines.
- Evaluated customer feedback on products and services offered by the company in order to identify areas of improvement.
- Created monthly summaries detailing key performance metrics associated with the company's insurance operations.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Compiled data from various sources to prepare reports for management on a regular basis.
- Conducted research related to insurance policies and procedures to ensure compliance with applicable regulations.
- Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
- Developed and implemented strategies for improving customer service processes within the organization.
- Analyzed current processes for identifying areas where improvements could be made in order to increase efficiency.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Ensured timely filing of insurance claims to avoid lapses and penalties.
- Coordinated communication between insurance providers and patients to ensure clear understanding of coverage.
- Developed relationships with insurance representatives to facilitate effective communication and problem resolution.
- Trained new staff on insurance procedures and best practices for efficient workflow.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collaborated with fellow team members to manage large volume of claims.
- Assisted new policyholders with processing claims.
Administrative Officer
Adelaide Insurance Builders
Lonsdale, South Australia
05.2020 - 05.2022
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Greeted visitors warmly upon arrival at office reception area.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Sorted incoming mail for distribution to appropriate personnel.
- Assisted in compiling monthly expense reports.
- Created comprehensive spreadsheets tracking project progress from start to finish.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Provided assistance with special projects as assigned by management team members.
- Conducted research online using various search engines to locate requested information quickly and accurately.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Monitored office inventory to maintain supply levels.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Directed and oversaw office personnel activities.
- Planned staff and training meetings and scheduled conference rooms.
- Developed administrative team to support corporate growth and objectives.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating space.
- Assisted with set up for social events and food deliveries.
- Broke down boxes for garbage and recycling.
- Offered reception coverage to relieve staff during absences or breaks.
- Stocked inventory and ordered office and kitchen supplies.
- Monitored office services mailbox for business support needs and requests.
- Encouraged and improved cross-department internal communication.
- Participated in credit and collections activities.
- Reserved and managed meeting room availability.
Administration Officer
Flinders University - Sturt Campus
South Australia, South Australia
01.2019 - 05.2021
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Coordinated the recruitment process from initial job advertisement through to interviewing candidates.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Maintained accurate records of employee attendance data using HR software applications.
- Produced detailed minutes of meetings for circulation to relevant personnel.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Monitored stock levels within the office environment, placing orders when necessary.
- Organised team building activities for employees across various departments.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Responded to queries raised by customers via email or social media channels in a professional manner.
- Updated databases with new customer contact details or changes in existing accounts.
- Provided assistance with organising corporate events such as training seminars or trade shows.
- Set appointments and managed meeting schedule.
- Created reports using advanced data management and software skills.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Managed projects in alignment with time, budget and quality requirements.
- Achieved timeline and quality targets when organizing large volume of records.
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits.
- Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Checked office stock to determine supply levels and maintain inventory.
- Improved office organization by developing filing system and customer database protocols.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Ensured compliance with health and safety regulations within the office environment.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Implemented filing systems to improve document organization and retrieval.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Facilitated communication between departments to support project completion and goal achievement.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Greeted guests and vendors to assist in navigating space.
- Coordinated support to facilitate general office operations.
- Assisted with set up for social events and food deliveries.
- Broke down boxes for garbage and recycling.
- Offered reception coverage to relieve staff during absences or breaks.
- Stocked inventory and ordered office and kitchen supplies.
- Monitored office services mailbox for business support needs and requests.
- Reserved and managed meeting room availability.
Education
High School Diploma -
Siena College
Adelaide, SA11-1996
Skills
- Private insurance
- Negotiation
- Microsoft Office
- Payment planning
- ICD-10 Coding
- Insurance claims processing
- Insurance processes
- Insurance knowledge
- Policy administration
- Customer service and assistance
References
References available upon request.
Timeline
Insurance Co-Insurance Coordinator
Complete Building Services
04.2022 - 09.2024
Administrative Officer
Adelaide Insurance Builders
05.2020 - 05.2022
Administration Officer
Flinders University - Sturt Campus
01.2019 - 05.2021
High School Diploma -
Siena College
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