Carley Bates
Lethbridge Park,Nsw
Summary
Dynamic professional with a proven track record of enhancing client well-being and independence at Goodradigbee Cultural & Heritage Aboriginal Corpor. Skilled in emotional support and life skills development, I have successfully mentored new staff, improved client mental health, and fostered strong community integration. Expert in teamwork and collaboration, achieving significant advancements in client care and support.
Proven leader at Juiced Life, adept in organizational skills and team building, I significantly enhanced customer satisfaction through innovative staff training. My expertise in problem-solving and emotional support fostered strong client relationships and team cohesion, achieving notable improvements in operational efficiency and client well-being. Excelled in building relationships and providing emotional support, while also mastering housekeeping tasks. Achieved significant improvements in client satisfaction through skillful team collaboration and effective problem-solving.
Overview
13
13
years of professional experience
Work History
Support Worker
Goodradigbee Cultural & Heritage Aboriginal Corpor
03.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Improved client independence with structured life skills training.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
- Educated clients and families on mental health, wellness and recovery topics.
Youth Program Facilitator
World Vision
03.2022 - 07.2024
- Led training sessions for new facilitators, ensuring a consistent approach to program delivery and participant management across all staff members.
- Contributed positively to overall staff morale by maintaining an enthusiastic attitude towards work-related responsibilities while demonstrating empathy towards colleagues facing challenges.
- Fostered positive relationships among program participants through team-building exercises and group projects.
- Utilized cultural competency strategies when working with diverse populations of youth participants, fostering inclusivity within the program setting.
- Collaborated with fellow facilitators to create diverse curriculum offerings, ensuring a well-rounded experience for all attendees.
- Developed individualized learning plans for participants, resulting in improved personal growth and skill development.
- Managed a safe, supportive environment by enforcing behavioral expectations and addressing any issues promptly and professionally.
- Enhanced youth engagement by incorporating interactive activities and workshops in program sessions.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
Store Manager
Juiced Life
02.2017 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Retail Sales Manager
Bakers Delight
01.2012 - 02.2017
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Education
Diploma - Community Services -
TAFE
Mount Druitt, NSWGrade 10 -
Chifley College - Shalvey Campus
Shalvey, NSWCert IV - Youth Work -
TAFE
Mount Druitt, NSWSkills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Cleaning and sanitizing
- Meal Preparation
- Behavioral support
- Life Skills Development
- Cultural Sensitivity
- Skill Development
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
Timeline
Youth Program Facilitator
World Vision
03.2022 - 07.2024
Support Worker
Goodradigbee Cultural & Heritage Aboriginal Corpor
03.2020 - Current
Store Manager
Juiced Life
02.2017 - 02.2019
Retail Sales Manager
Bakers Delight
01.2012 - 02.2017
Diploma - Community Services -
TAFE
Grade 10 -
Chifley College - Shalvey Campus
Cert IV - Youth Work -
TAFE
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