Carley Burchell

• Increased network size by actively prospecting and engaging with potential clients through social media, phone calls, and in-person meetings.
• Developed a strong personal brand for increased credibility and trust with potential clients, utilizing online platforms and face-to-face interactions.
• Generated leads by consistently attending networking events and fostering relationships with industry professionals.
• Reduced customer churn rates by providing exceptional customer service and promptly addressing client concerns or questions.
• Boosted sales through effective presentation of product benefits and tailored recommendations to meet individual client needs.
• Achieved top-seller status within the organization through consistent hard work, dedication, and persistence in reaching out to prospects.
• Improved client retention rates by maintaining regular contact with existing customers to ensure satisfaction and address any issues proactively.
• Collaborated closely with upline leaders to strategize growth initiatives for team advancement within the company hierarchy structure.
• Shipped samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use.
• Monitored social media questions and comments and appropriately responded.
• Informed customers of promotions to increase sales productivity and volume.
• Stayed current on company offerings and industry trends.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, creditors, debtors, financial reporting, BAS and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Managed day-to-day business operations.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Prepared annual budgets with controls to prevent overages.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
• Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Collaborated on special event planning for the café such as themed nights or holiday promotions.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Secured daily cash by verifying totals and making nightly deposits.
• Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
• Forecasted demand and scheduled employees effectively to handle coverage needs.
• Managed display products effectively to achieve consistent sales with minimal waste.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Oversaw food preparation and monitored safety protocols.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Implemented effective inventory control systems to reduce food spoilage and waste.

• Enhanced customer satisfaction by providing exceptional catering services at various events.
• Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
• Collaborated with team members to execute seamless catering events for clients.
• Supported efficient kitchen operations by maintaining a clean and organized workspace.
• Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
• Offered excellent customer service, addressing client concerns promptly and professionally.
• Coordinated closely with other staff members during events for smooth service delivery.
• Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
• Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
• Cleaned and organized kitchen stations to promote team efficiency.
• Followed food safety practices and sanitation guidelines.
• Cleaned and maintained work areas, equipment and utensils.
• Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
• Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
• Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
• Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
• Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
• Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
• Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
• Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Monitored food inventory and supplies to prevent waste.
• Supervised food presentation and plating to enhance visual appeal.

• Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
• Streamlined communication for better efficiency between executive and team members by acting as a liaison.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Collaborated with other support staff in coordinating joint projects or covering workload during absences.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
• Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Displayed absolute discretion at handling confidential information.
• Attended meetings, took notes and tracked action items.
• Kept detailed track of household and maintenance inventory and schedules.

Office Administration

• Streamlined office operations by implementing efficient filing systems and organizational tools.
• Enhanced communication within the team through regular meetings and detailed reporting.
• Facilitated a positive work environment by addressing employee concerns and providing support when needed.
• Improved invoice processing times with the utilization of accounting software for accurate data entry.
• Reduced discrepancies in financial reports by conducting thorough account reconciliations and adjustments.
• Enhanced financial accuracy, maintaining detailed records of all transactions and bank deposits.
• Assisted in the preparation of monthly financial statements to provide insight into company performance.
• Ensured prompt payment of invoices, negotiating with vendors to secure favorable terms and discounts.
• Strengthened internal controls through diligent monitoring of account activities and timely resolution of discrepancies.
• Boosted productivity levels, developing standardized procedures for daily accounting tasks and responsibilities.
• Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
• Optimized cash flow management, tracking incoming payments, and coordinating collections efforts when necessary.
• Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Set up and updated Excel spreadsheets to track financial data.
• Applied proper codes to invoices, files, and receipts to keep records organised and easily searchable.
• Input financial data and produced reports.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Processed payments and documents such as invoices, employee reimbursements, and statements.
• Used accounting software to prepare weekly and monthly financial reports.
• Verified items billed against items ordered and reconciled differences through follow-up with vendor.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.