Carley Hurst

Enthusiastic and reliable customer service professional with over 4 years of experience in fast-paced, customer-facing environments at KFC. Proven ability to communicate clearly, resolve customer concerns effectively, and work collaboratively as part of a team. Known for remaining calm under pressure, maintaining professionalism, and providing consistent, high-quality service. Eager to bring strong interpersonal skills and a positive attitude to a community-focused role at Lake Macquarie City Council.

• HLTAID011 Provide First Aid (includes CPR)
• Certificate II in Animal Care

• Provide clear, friendly service by communicating effectively with customers and team members in a fast-paced environment.
• Handle customer inquiries and resolve complaints professionally, ensuring a positive dining experience.
• Collaborate with coworkers and supervisors to coordinate tasks and maintain smooth restaurant operations.
• Follow and relay instructions accurately, contributing to consistent food quality and service.
• Maintain a positive, respectful tone when interacting with diverse customers and staff.

• Take initiative during high-volume periods to organise tasks and support team efficiency.
• Assist in training and mentoring new team members to ensure proper procedures and customer service standards.
• Lead by example by maintaining a positive attitude and high work ethic during peak hours.
• Support shift supervisors by helping coordinate team responsibilities and ensuring cleanliness and food safety compliance.

Netball

Spending time with family and friends.