Carley Lightfoot
West Wallsend,Australia
Summary
Just lashes eyelash extensions + other beauty - certified
Pharmacy certificate III
Buisness administration certificate III
Gifted & Talented Class – High School
SRC – High School
Sports Captain – Booragul Public School
Public Speaking – Booragul Public School
Overview
7
7
years of professional experience
Work History
Service Advisor
Burton Automotive TOYOTA
Maitland, NSW
03.2019 - 09.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Senior Eyelash Extension Technician
Just Lashes
Maitland, NSW
02.2018 - 02.2019
- Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
- Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
- Addressed any client concerns promptly and professionally, ensuring total satisfaction with their eyelash extension experience.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Educated clients on proper maintenance techniques for their extensions, resulting in fewer issues or complaints.
- Reduced appointment times with efficient application processes, resulting in higher client turnover.
- Recommended flattering style and color of eyelashes to enhance client's natural appearance.
- Sought professional training and applied newest methods of eyelash extension application.
- Provided exceptional customer service, leading to an increase in repeat customers and positive reviews.
- Answered phone calls and emails to schedule client appointments.
Construction Administrator
Williams Designer Homes
09.2017 - 03.2018
- Ensured timely completion of projects by closely monitoring progress and adjusting schedules as needed.
- Facilitated smooth handover of completed projects to clients, addressing any concerns promptly and professionally.
- Provided comprehensive project updates to stakeholders, maintaining transparency throughout the construction process.
- Collaborated with architects to resolve design problems.
- Improved overall safety on job sites through diligent enforcement of safety regulations and procedures.
- Coordinated the procurement of materials, negotiating with suppliers for the best prices without sacrificing quality.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Scheduled utility service providers according to project timelines.
- Ordering of house bricks, temporary fencing, ect.
- OHNS Officer
Pharmacy Assistant
Simply Pharmacy
West Wallsend, NSW
07.2015 - 01.2017
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Streamlined medication inventory management, implementing efficient stock rotation system.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Verified patient information to correctly dispense medications.
- Greeted customers at counter and provided excellent customer service.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Generated labels for prescriptions and maintained accurate records.
- Answered questions regarding medication instructions and usage.
- Input patient information into computer system for prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Jewelry Sales Associate
Angus & Coote Jewellers’
Kotara, NSW
09.2014 - 01.2016
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
- Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.
- Conducted daily sales reports to track performance and identify trends, improving future sales strategies.
- Provided detailed product knowledge to customers, enhancing their shopping experience and boosting confidence in their purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
McDonald’s
McDonalds Family Restaurant
Glendale
06.2013 - 07.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Pharmacy Certificate III
Pharmacy
West Wallsend, NSW2017
Business Administration
Business Administration
2015
Toronto High School
Toronto High School
2015
Booragul Primary School
Booragul Primary School
2012
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Performance goals
- Data processing
- Data entry
- Customer retention
- Warranty claims process management
- Cost estimation
- Point-of-sale system
- Administrative and office support
- Calm and professional under pressure
- Sales and upselling
References
- Aleena Maney
- Just Lashes Owner
- 0401 380 724
- Donna Gesham
- Williams Designer Homes0411777233
- Norman junior Burton
- Burton automotive
- Maitland Toyota
Timeline
Service Advisor
Burton Automotive TOYOTA
03.2019 - 09.2020
Senior Eyelash Extension Technician
Just Lashes
02.2018 - 02.2019
Construction Administrator
Williams Designer Homes
09.2017 - 03.2018
Pharmacy Assistant
Simply Pharmacy
07.2015 - 01.2017
Jewelry Sales Associate
Angus & Coote Jewellers’
09.2014 - 01.2016
McDonald’s
McDonalds Family Restaurant
06.2013 - 07.2014
Pharmacy Certificate III
Pharmacy
Business Administration
Business Administration
Toronto High School
Toronto High School
Booragul Primary School
Booragul Primary School