Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carley Robery

Two Wells,SA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Equiclinic. Practice Manager/Veterinary Nurse

08.2020 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies, medications and consumables and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Managed Payroll and book keeping, very experienced with Xero Accounting Software
  • Addressed and remedied all patient or team member issues.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Veterinary Nurse

Vet Partners
04.2014 - 08.2020
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Answered owner animal health questions and advised on best care practices.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Educated clients on nutrition, preventive health and other animal care.
  • Collected and prepared specimens for laboratory testing.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Performed dental cleanings using ultrasonic scaler.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Obtained patient history from owners and performed physical examinations.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.

Department of Education Swimming Instructor

01.2011 - Current
  • Organized and taught swimming lessons to children aged 5 to 16 years.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Adapted teaching techniques to different learning styles.
  • Implemented proper safety protocols and emergency response plans.
  • Developed and implemented lesson plans based on individual student needs.
  • Mentored and trained new swim instructors on best practices.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Provided emergency first aid and CPR as needed.
  • Utilized effective record-keeping system for tracking customer information.
  • Prepared equipment before each class class and stored items promptly after classes.

Hairdresser

Max Hair Mobile Hairdressing
04.2006 - 01.2011
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Answered over 10-15 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Educated customers on products to maximize benefits.
  • Determined appropriate hair treatments based on conditions and textures.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Customer Complaints Clerk

Adrian Flux Insurance Services
10.2001 - 04.2006
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Au Pair
05.1999 - 10.2001
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept children's areas neat and clean.
  • Assisted with housework such as laundry and cooking.
  • Implemented daily routine to maintain structure and stability
  • Developed creative activities to encourage physical, social and emotional growth.
  • Developed bilingual abilities in Spanish through immersive conversation and activities.
  • Transported children safely to school, activities and appointments on time.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
  • Washed and ironed children's clothing to maintain neatness at all times.
  • Taught children basic life skills, manners and personal hygiene.

Bar Staff & Waitress England

Lattice House
12.1997 - 05.1998
  • Fostered repeat customers by consistently providing efficient, friendly service.
  • Oversaw bar display to maximize attractiveness and functionality.
  • Conducted bar training sessions for new employees to teach proper bar services.
  • Maintained relationships with restaurant vendors to implement cost controls and facilitate effective inventory management.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Waitress

Hogs Head Hotel. Bar
08.1997 - 12.1997
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Hand

Royal Racing Stud
11.1996 - 08.1997
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained saddles, bridles and riding gear and helped fit items to specific horses.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Administered horse medication and necessary special care.
  • Prepped horses for travel.
  • Maintained safety when using equipment and tools by following established precautions.
  • Groomed horses to prepare for exhibitions.
  • Reported any property damage or concerns to supervisors and completed requested services to resolve.
  • Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
  • Completed invoices for bills of lading, sales receipts and supplies.

Waitress

Pizza Hut
05.1996 - 11.1996
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Education

A Level -

Springwood High School

Business Administration And Management

College Of East Anglia
Kings Lynn, Norfolk, United Kingdom

Hairdressing

College of West Anglia
Kings Lynn, Norfolk, United Kingdom

Veterinary Nursing

TAFE
NSW
06.2014

Skills

  • Great knowledge of computers including Windows and Apple applications
  • Excellent Telephone manner
  • Extensive Reception, Customer Care & Complaint skills
  • Administration Experience
  • Senior First Aid
  • Work, Health & Safety knowledge
  • Excellent Veterinary Nursing Knowledge
  • Great Organisational Skills
  • Managing Practice Operations
  • Supply Ordering
  • Payroll Administration
  • Policy and Procedure Development
  • Customer Satisfaction
  • Managing Files and Records
  • Biweekly Payroll Processing
  • Practice Management
  • Schedule Management
  • Policy Implementation
  • Coaching and Mentoring
  • Employee Operations
  • Employee Performance

Certification

NVQ Level 2: Animal Care (cert 3 equivalent) NVQ Level 2: Business Administration (cert 3 equivalent) NVQ Level 2: Hairdressing (Cert 3 equivalent) NVQ Level 2: Book Keeping (Cert 3 equivalent) Further Education/qualifications Austwim Teacher of Swimming and Water Safety Senior First Aid Responding to Abuse & Neglect Health, Safety Representative Level 1 Certificate 4 in Veterinary Nursing

Timeline

Equiclinic. Practice Manager/Veterinary Nurse

08.2020 - Current

Veterinary Nurse

Vet Partners
04.2014 - 08.2020

Department of Education Swimming Instructor

01.2011 - Current

Hairdresser

Max Hair Mobile Hairdressing
04.2006 - 01.2011

Customer Complaints Clerk

Adrian Flux Insurance Services
10.2001 - 04.2006

Au Pair
05.1999 - 10.2001

Bar Staff & Waitress England

Lattice House
12.1997 - 05.1998

Waitress

Hogs Head Hotel. Bar
08.1997 - 12.1997

Hand

Royal Racing Stud
11.1996 - 08.1997

Waitress

Pizza Hut
05.1996 - 11.1996

A Level -

Springwood High School

Business Administration And Management

College Of East Anglia

Hairdressing

College of West Anglia

Veterinary Nursing

TAFE

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Carley Robery