Carley Rushton
Cotswold Hill,QLD
Summary
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Home Care Case Manager
YellowBridge
10.2022 - Current
- Enhanced patient care by developing and implementing customized home care plans for each individual.
- Collaborated with healthcare providers to effectively coordinate services for optimal patient outcomes.
- Supported family members in understanding their loved one''s needs and providing necessary resources.
- Managed cases efficiently, ensuring proper documentation and timely communication with all parties involved.
- Improved client satisfaction through regular follow-ups and adjustments to care plans as needed.
- Monitored progress of patients, adjusting home care strategies for optimal results.
- Utilized advanced analytical skills to identify potential gaps in service delivery, working proactively to address issues before they became problematic for clients or caregivers.
Client Service Manager
Waminda Disability Services
02.2022 - 10.2022
- Administration, Intake of new participants, review of services including service agreements, NDIS plans, participant goals and funding
- Rostering and leadership of support workers, comply with organizations policies and procedures, provide services to participants 1:1, In group sessions and in the home, medication administration, address and follow emergency processes for incidents, including COVID and other emergency situations such as floods
- Negotiating and problem-solving skills, Encourage and mentor staff and participants,.
- Provide training of organizational processes, conduct interviews and inductions,
- Collaborated with cross-functional teams for better service delivery and client experience.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Mentored junior staff members for career growth opportunities within the organization.
- Took ownership of customer issues and followed problems through to resolution.
OSHC Coordinator
PCYC Toowoomba Service
07.2021 - 02.2022
- Administration, operational reporting and data processing, financial information, comply with Government regulatory standards; NQS and NQF, service policies and procedures, establish rosters, budgeting, programming, QKKIDS and information management systems
- Mentoring educators, supporting stakeholder, regular correspondence with school teaching team, Restricted Drivers Authorization, first aid/CPR, Nominated supervisor, Educational Leader, Responsible Person, Blue card, strong deliverance of services, marketing and advertising.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Negotiated contracts successfully with vendors securing favourable terms while upholding high-quality standards.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Service Area Manager
PCYC
07.2020 - 07.2021
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Coordinated with other district managers to actualize performance improvement strategies.
- Generated financial and operational reports to assist management with business strategy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
OSHC Coordinator
PCYC Meringandan Service
01.2018 - 07.2020
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Gathered and organized materials to support operations.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Lead Educator
Eastwood Early Education Centre
01.2013 - 01.2018
- Improved student performance by providing individualized feedback and adjusting teaching methods to meet diverse learning needs.
- Developed engaging curriculum materials, resulting in increased student interest and understanding of subject matter.
- Established strong rapport with parents through consistent communication, supporting their involvement in the educational process and addressing concerns promptly.
- Viewed as a leader within the school community by consistently demonstrating professionalism in all aspects of the role – from interactions with colleagues to parent-teacher conferences.
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Boosted children''s social skills development through group projects and collaborative games.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Partnered with local organizations to bring in guest speakers or arrange field trips that enriched students'' understanding of the world around them.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Sales Leader/Manager
Dalby News agency
01.2011 - 01.2013
- Training of team members, customer service, money handling, benchmarks achieved – increased sales, marketing and advertising, administration, stock take, financial information, data entries and processes, target and goal setting, correspondence and collaborating with external business representatives
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Developed strong client relationships for sustained business growth and customer satisfaction.
- Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Exceeded quarterly goals consistently, driving aggressive business development initiatives.
- Cultivated a winning sales culture that fostered teamwork, motivation, and shared success among team members.
- Mentored junior sales representatives on best practices for closing deals effectively while maintaining client satisfaction levels.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Diploma in Children’s Services -
Wide Bay Institute of TAFE
Hervey Bay, QLDCertificate III - Individual Support
Akadia
Toowoomba10.2022
Advanced diploma of Community Sector Management - Management
Kath Dickson Institute
Toowoomba, QLD12.2018
Skills
- Ability to work independently
- Active team member
- Committed
- Organized
- Leadership
- Time management
- Flexibility
- Reliable
- Strong interpersonal and negotiation skills
- Transferrable skills and experiences
- Administrative skills, including information and communication technologies
- Determined
- Motivated
- Passionate
- Respectful
- Care Planning
- Cultural Competency
- Assessment Skills
- Client Confidentiality
- Home Care Regulations
- Empathy and Compassion
- Adaptability and Flexibility
- Active Listening
- Multitasking Abilities
- Time Management
- Case Management Software
- Team Collaboration
- Interpersonal Communication
- Critical Thinking
- Attention to Detail
- Problem Solving
- Organizational Skills
- Client Advocacy
- Care Plan Management
- Client Documentation
- Documentation and Reporting
References
Can be provided on request
Timeline
Home Care Case Manager
YellowBridge
10.2022 - Current
Client Service Manager
Waminda Disability Services
02.2022 - 10.2022
OSHC Coordinator
PCYC Toowoomba Service
07.2021 - 02.2022
Service Area Manager
PCYC
07.2020 - 07.2021
OSHC Coordinator
PCYC Meringandan Service
01.2018 - 07.2020
Lead Educator
Eastwood Early Education Centre
01.2013 - 01.2018
Sales Leader/Manager
Dalby News agency
01.2011 - 01.2013
Diploma in Children’s Services -
Wide Bay Institute of TAFE
Certificate III - Individual Support
Akadia
Advanced diploma of Community Sector Management - Management
Kath Dickson Institute
Similar Profiles
Afiyah KhalafAfiyah Khalaf
Training in Admin Job at CatholicCare and YellowbridgeTraining in Admin Job at CatholicCare and Yellowbridge
PRAKASH SUBEDIPRAKASH SUBEDI
Disability Support Worker at Yellowbridge QLDDisability Support Worker at Yellowbridge QLD
Jom JoyJom Joy
Bus Driver at Premier Motor ServicesBus Driver at Premier Motor Services