Carley Wilson
Brisbane,Queensland
Summary
Dynamic and results-driven professional with a solid foundation in customer service. Known for being highly motivated and collaborative, with a demonstrated ability to surpass targets and accomplish objectives. Eager to leverage existing skills in a new role, and committed to excelling and making a significant impact.
Overview
10
10
years of professional experience
Work History
Call Centre & Administration
RemServ
Brisbane, QLD
06.2023 - Current
- Maintained call centre database by collecting and recording information.
- Addressing customers queries in a polite, accurate and timely fashion.
- Working productively to determine the needs of a customer.
- Active listening and verbal communication.
- Assisting customers to manage their accounts, funds and problem-solve to resolve customer enquiries.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
Call Centre & Administration
Serco Pty Ltd
Melbourne, VIC
01.2023 - 04.2023
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Communicated information to customers about product quality, value and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Handled escalated customer complaints and disputes in a professional manner.
- Updated internal databases with new account information as needed.
Store Manager & Customer Service
Maryborough Telecommunications
Maryborough, VIC
01.2014 - 12.2022
- Provided training and mentorship to associates, ensuring they were proficient in daily tasks and procedures, leading to improved overall team performance.
- Managed inventory tracking and conducted regular physical inventory counts to minimise loss and maintain accurate stock levels.
- Proactively handled customer queries, concerns, complaints, consistently providing exceptional service and resolving issues promptly to ensure customer satisfaction.
- Played a key role in team planning and operations, fostering collaboration and cohesion among team members to achieve shared goals.
- Proficient in handling financial transactions, including managing money and banking procedures, contributing to the smooth operation of business finances.
- Utilised MYOB invoicing software to generate invoices and manage billing processes efficiently.
Education
Certificate IV - Customer Contact -
Vative Academy
12-2015
Certificate II - Hair Dressing -
Angel Hair And Beauty
Maryborough, VIC12-2012
Skills
- Customer Service
- Document Control
- Database Management
- Communication
- Administrative Support
- Customer Relations
- Financial Reporting
- Adaptability
- Time Management
- Teamwork
- People Management
- Workflow Planning
References
- Lake Dean, RemServ – Work Colleague, 0474055301
- Robert Durbridge, Maryborough Telecommunications – Director, 0499866897
Timeline
Call Centre & Administration
RemServ
06.2023 - Current
Call Centre & Administration
Serco Pty Ltd
01.2023 - 04.2023
Store Manager & Customer Service
Maryborough Telecommunications
01.2014 - 12.2022
Certificate IV - Customer Contact -
Vative Academy
Certificate II - Hair Dressing -
Angel Hair And Beauty
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