Carlie Miletic
Corlette ,NSW
Summary
Proven in enhancing patient care and satisfaction, I excel in pathology collection and IV cannulation, backed by a strong ability to connect with patients. My expertise in efficient, compassionate service and teamwork consistently exceeds goals, underpinned by a solid foundation in first aid and patient confidentiality.
Overview
11
11
years of professional experience
Work History
Technical Assistant ED
Calvary Mater
Newcastle, NSW
01.2023 - Current
- Inserting IV cannula's, taking blood, performing ECG’s and collecting other pathology specimens.
- Helping with patient wellbeing such as feeding, changing and re-positioning.
- Recording episodes in patient nursing notes.
- Communicating effectively with all members of a multidisciplinary healthcare team to ensure best patient outcomes.
- First aid qualification with BLS attended yearly.
Receptionist
Bay Medical Group
Salamander Bay, NSW
11.2020 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Experience using best practice.
Pathology Nurse
Dorevitch Pathology
East Sale, VIC
01.2017 - 11.2020
- Attended all aspects of pathology collection including venesections and patient observations.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Pathology Collector
Douglass Hanly Moir Pathology
Wagga Wagga, NSW
01.2014 - 01.2019
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
Education
Bachelor Of Nursing -
University of Southern Queensland
Toowoomba, QLDCertificate III - Pathology
Southern IML Pathology
Wollongong, NSW01.2014
Skills
- Ability to build a strong rapport with people
- Good communication and interpersonal skills
- Ability to work in a supportive team environment and autonomously
- Strong commitment to excellent patient care and confidentiality
- First aid qualified, including BLS attended yearly
- Recognising and attending to basic patient observations
- Extensive experience in all areas of pathology collection and IV cannulation
Timeline
Technical Assistant ED
Calvary Mater
01.2023 - Current
Receptionist
Bay Medical Group
11.2020 - 01.2023
Pathology Nurse
Dorevitch Pathology
01.2017 - 11.2020
Pathology Collector
Douglass Hanly Moir Pathology
01.2014 - 01.2019
Bachelor Of Nursing -
University of Southern Queensland
Certificate III - Pathology
Southern IML Pathology