Carling Nicholson
Sydney,NSW
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Relations Officer
The Whiddon Group
Sydney
01.2024 - Current
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Created training guides and in-person and online training courses to improve customer user experience in Software environment.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained statistical database of customers using Software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Schedulling Officer
The Whiddon Group
Sydney
01.2024 - Current
- Enhanced team collaboration with clear communication of schedule updates and changes, fostering a transparent work environment.
- Analyzed historical data to forecast future workload trends, enabling proactive adjustments to scheduling strategies and resource allocation.
- Facilitated smooth transitions between projects by coordinating handovers between different teams or departments involved in overlapping activities.
- Improved overall efficiency by identifying areas for process improvement within the scheduling function and recommending actionable solutions.
Retail Worker
Mcdonalds
Sydney, NSW
09.2019 - 01.2024
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
All Saints Catholic College
Liverpool, NSWSkills
- Assertiveness
- Feedback collection
- CRM software proficiency
- Customer Relations
- Training and mentoring
- Schedule Management
- Sales proficiency
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
- Relationship Building
- Microsoft Office
- Data Entry
- Product and service knowledge
- Issue and Complaint Resolution
- Money handling abilities
- Quality Control
Timeline
Customer Relations Officer
The Whiddon Group
01.2024 - Current
Schedulling Officer
The Whiddon Group
01.2024 - Current
Retail Worker
Mcdonalds
09.2019 - 01.2024
All Saints Catholic College