Carlito Juanitez
Fairfield,NSW
Summary
Experienced transportation professional proficient in local roads and rules. Licensed driver in NSW with clean record. Consistently helps elderly and disabled individuals board, ride and disembark from vehicle safely.
Qualified Bus Driver aiming to fulfill ORC/OCC Relief role. Well-versed in maintaining efficient route times while retaining diligent focus on safety. Solid foundation of knowledge and experience, and safety protocols.
Overview
20
20
years of professional experience
Work History
Bus Operator
Transit Systems
09.2016 - Current
- Diffused potential passenger disputes with fairness and professionalism.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Assisted passengers with inquiries and requests during trips.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Customer Service Officer
Modern Teaching Aids
09.2014 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
Duty Manager
Mounties Group
06.2011 - 09.2014
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Trained employees in essential job functions.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Club Attendant
Panthers
11.2007 - 06.2011
- Answered customer questions about food and beverage items and assisted with menu selections.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
- Resolved conflicts among members when necessary, fostering a positive community atmosphere within the club setting.
- Increased member retention by building strong relationships through attentive listening and personalized assistance.
- Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
Kitchen Supervisor
Sizzlers Restaurant
02.2004 - 11.2007
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
Education
Certificate III - Hospitality
Liverpool Tafe
Certificate II - Information Technology
Liverpool TAFE
RSA Certificate - Hospitality
Liverpool TAFE
RCG Certificate - Hospitality
Liverpool TAFE
Skills
- Clean Driving Record
- Safe Driving Practices
- Safety-focused
- Written Communication
- Organizational Skills
- Excellent Communication
- Computer Skills
Timeline
Bus Operator
Transit Systems
09.2016 - Current
Customer Service Officer
Modern Teaching Aids
09.2014 - 06.2016
Duty Manager
Mounties Group
06.2011 - 09.2014
Club Attendant
Panthers
11.2007 - 06.2011
Kitchen Supervisor
Sizzlers Restaurant
02.2004 - 11.2007
Certificate III - Hospitality
Liverpool Tafe
Certificate II - Information Technology
Liverpool TAFE
RSA Certificate - Hospitality
Liverpool TAFE
RCG Certificate - Hospitality
Liverpool TAFE
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