CARLO CHIAROTTO
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and voice support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
16
16
years of professional experience
Work History
Project Officer
EHealth Queensland
01.2008 - Current
- Coordinated numerous small- and large-scale projects to meet client requirements.
- Developed and deepened relationships with key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Kept senior management well-informed on project status and issues.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Project Manager, Windows 10
EHealth Queensland
06.2017 - 02.2019
- Planned, designed, and scheduled phases for the Windows 10 roll-out in Far North Queensland.
- Scheduled and facilitated meetings HHS Executive and Business Unit management to discuss deliverables, schedules and conflicts.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with eHealth and HHS IT teams to resolve project issues and mitigate risks.
- Achieved project deadlines by managing logistics and coordinating with team members to manage performance.
Senior Business Analyst, Digital Hospital Program
Cairns And Hinterland HHS
10.2015 - 12.2015
- Interacted with key clinical staff to understand business needs and translate into requirements and project scope.
- Collaborated with HHS stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key clinical staff to collect information on business processes and user requirements.
Change Manager, Digital Hospital Program
Cairns And Hinterland HHS
07.2015 - 10.2015
- Designed processes and systems supporting HHS clinical needs before, during and after transitions.
- Partnered with HHS clinical teams to understand needs and mitigate potential problems.
- Coordinated change activities within the MARS Release project, including business change management, benefits realisation, communications & stakeholder engagement.
- Developed and delivered business change management deliverables to ensure the successful implementation and adoption of the MARS Release.
- Contributed to the realisation of business benefits by monitoring, gathering and analysing of data to support the measurement and reporting of benefits throughout the project lifecycle and post implementation.
- Established and maintained effective relationships with and between key stakeholders to manage needs, expectations, mitigate risks and support change.
- Encouraged the use of effective communication channels to promote the successful adoption of change within the business.
Team Manager
EHealth Queensland
08.2008 - 09.2008
- Managed day-to-day operations to support ICT equipment and services in the Cairns and Hinterland; and Torres and Cape HHS's to agreed SLA timeframes.
- Communicated with eHealth management, HHS executives and external parties on ICT issues in the DPT area.
- Delivered regular team meetings for aligned work towards common goals.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
Associate Diploma - Electrical Engineering
University of Central Queensland
Rockhampton, QLD12.1984
High School Diploma -
Saint Augustine's College
Cairns, QLD12.1982
Skills
- Cisco Network Management
- Cisco Wireless Network Management
- Alcatel PABX Management
- ITIL Request, Incident, Change and Problem Management
- Proficient in Ekahau Wireless Survey
- IT Solutions Design and Installation - New Sites
- Small-Medium Scale Project Management
- Risk Assessment
- Data Collection
- Schedule Management
Timeline
Project Manager, Windows 10
EHealth Queensland
06.2017 - 02.2019
Senior Business Analyst, Digital Hospital Program
Cairns And Hinterland HHS
10.2015 - 12.2015
Change Manager, Digital Hospital Program
Cairns And Hinterland HHS
07.2015 - 10.2015
Team Manager
EHealth Queensland
08.2008 - 09.2008
Project Officer
EHealth Queensland
01.2008 - Current
Associate Diploma - Electrical Engineering
University of Central Queensland
High School Diploma -
Saint Augustine's College
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