Carlo Francis
East Branxton,NSW
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilisation to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
General Manager Renewables
Freo Group Pty Ltd
04.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Negotiated and managed both Lump Sum and schedule of rates contracts.
Branch Manager
Freo Group Pty Ltd
05.2017 - 03.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Cranes and rigging Supervisor
Tutt Bryant heavy lift and shift
09.2015 - 04.2017
- Performing customer relations and follow up, site inspections, job planning and heavy lift planning and supervision.
- Ensured compliance with OSHA regulations through diligent monitoring of team adherence to safety protocols.
- Collaborated closely with engineers on load calculations, guaranteeing secure lifting operations throughout each project phase.
- Mentored new hires, instilling strong work ethics and providing hands-on guidance in performing tasks safely and efficiently.
- Trained junior riggers in industry best practices for safe and efficient operations.
- Reduced downtime on job sites through proactive problem-solving and troubleshooting skills.
Crane Operator/Rigger
Monadelphous Pty Ltd
04.2015 - 09.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Heavy Lift Operator
Freo Cranes Pty Ltd
03.2010 - 03.2015
- Primary driver 450t Manitowoc and performed rigging duties for a variety of cranes as required.
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Contributed to a positive work environment by collaborating with co-workers on necessary tasks related to lift operation and maintenance.
- Demonstrated strong attention to detail when completing daily logs and reports for management review.
- Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.
Lead Rigger/Relief Driver
Boom Logistics
09.2005 - 03.2014
- Lead rigger and relief driver of a 250T liebherr all terrain
- Also operated and rigged all other cranes including frannas, 50T, 80T, 100T, 160T and 300T in the Hunter Valley mining sector as well as general hire cranes
- Undertook site inspections, liaised with clients, compiled lift studies and JHA, and led a crane rigging crew of four to six.
Cargo Specialist
Australian Defence Force - Army
01.2000 - 01.2005
- Operated all terrain cranes, all terrain forklifts, heavy trucks, and maintained a fully functional logistics operation in Afghanistan, Iraq, Timor, and Solomon Islands.
Education
Project Management - Project Management
University of Newcastle
Newcastle, NSW10.2018
Skills
- Communication and Coordination
- Team Leadership Qualities
- Client Relationship Building
- Time Management Capabilities
- Continuous Improvement Mindset
- Budget Management Experience
- Training and mentoring
Health
Excellent
Transport
NSW HC, 17/09/2027
General
I am an incredibly driven, focused, and physically fit individual who drives to inspire. I am highly organised and drive to create efficiencies in everything i do. I hold my Family life as my greatest achievement and my working life closely followed in every position i have left i feel i have left it in a better position for success than i received it in.
Citizenship
Australian
References
- Shane McLaughlin, General Manager Boom Logistics, 0417 259 707
- Tim Brouff, Chief Operating Officer QWEST, 0427 185 013
- Vernon Abraham, General Manager FREO, 0409 945 448
Timeline
General Manager Renewables
Freo Group Pty Ltd
04.2020 - Current
Branch Manager
Freo Group Pty Ltd
05.2017 - 03.2020
Cranes and rigging Supervisor
Tutt Bryant heavy lift and shift
09.2015 - 04.2017
Crane Operator/Rigger
Monadelphous Pty Ltd
04.2015 - 09.2015
Heavy Lift Operator
Freo Cranes Pty Ltd
03.2010 - 03.2015
Lead Rigger/Relief Driver
Boom Logistics
09.2005 - 03.2014
Cargo Specialist
Australian Defence Force - Army
01.2000 - 01.2005
Project Management - Project Management
University of Newcastle
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