Carlo Grano
Bankstown
Summary
Proven leader with extensive experience in the restaurant industry, notably at La Piazza Restaurant, where I excelled in team management and inventory control. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to significant improvements in service quality and efficiency. Skilled in staff management and customer engagement, I foster a positive and productive work environment. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Canton Kitchen
05.2023 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Assistant Restaurant Manager
La Piazza Restaurant
03.2020 - 05.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host and waitstaff during exceptionally busy times such as dinner hour.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
Team Leader
La Piazza Restaurant
11.2009 - 03.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
High School Diploma -
St Mary's Cathedral
Sydney, NSW12.2008
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Complaint resolution
- Customer-Oriented
Languages
Italian
Native or Bilingual
Timeline
Restaurant Manager
Canton Kitchen
05.2023 - 05.2024
Assistant Restaurant Manager
La Piazza Restaurant
03.2020 - 05.2023
Team Leader
La Piazza Restaurant
11.2009 - 03.2020
High School Diploma -
St Mary's Cathedral
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