Carlo Prince Cultura

EMR Solutions Pty Ltd

01.2020 - Current

Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Configured hardware, devices, and software to set up work stations for employees.
Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
Patched software and installed new versions to eliminate security problems and protect data.
Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Troubleshot potential problems and eliminated before issues escalated or cascaded.
Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Explained technical information in clear terms to promote better understanding for non-technical users.
Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
Improved network connectivity, troubleshooting and resolving complex network issues.