Carlos Dos Santos

• Account Manager for multiple portfolios:

1. Qantas

2. Origin Energy

3. EG Fuels

4. DHL

5. Bapcor

6. Australian Defence Force (ADF)

7. Capital Smart

8. UniLeaver

• Ensuring alignment with client objectives and timelines.
• Managed financial assets to enhance portfolio performance through strategic allocation.
• Managing accounts on a daily basis for all portfolios
• Managed a team of asset auditors
• Performed asset evaluations to ensure accuracy and accountability.
• Executed inspections of physical assets for maintenance needs.
• Documented assets and facilities across Ergon Energex substations, depots, schools, hospitals, and clinics to ensure comprehensive inventory management.
• Work within Ergon guidelines and Ergon approved subcontractor
• Back of house data entry and analyst

• Account Manager for NSW TAFE (107 campuses across NSW)
• Oversaw projects from initiation through execution, ensuring alignment with stakeholder expectations.
• Conduct stakeholder introductions to define scope, timelines, processes, and planning requirements.
• Built and maintained strong stakeholder relationships through clear communication and an open-door policy, facilitating collaboration and project alignment.
• Managed asset audits across 107 TAFE campuses in NSW, ensuring compliance and accuracy in data collection.
• Consolidated and cleansed asset data into structured reports, improving clarity and usability for stakeholder review.
• Provided insights and tailored reporting formats to address stakeholder needs during forums and presentations.

Senior Facilities Manager

Knight FM

• Account Manager for multiple portfolios.

1. Michael Hill Jewelers (Australia & New Zealand)

2. Hasting Deering (Qld) 25 + depots

3. Origin Energy (Qld & NSW)

4. Jemena Energy – Gas and Electric (Qld & NT) 9 depots

• Managed facilities of all locations for the above portfolios
• Led relocation of Australian Head Office, managing tender process for new hard/soft services and transition of building assets.
• Delivered weekly reports and operational insights to senior management, facilitating informed decision-making.
• Oversaw contract management processes to maintain service standards. for waste management and cleaning services.
• Coordinated external contractors for timely asset repairs and maintenance.
• Coordinated with building landlords to ensure smooth handover and effective defect rectification.
• Oversaw management of various assets across 25+ depots throughout Queensland.
• Monitored all activities for compliance with company-specific WHS standards.
• Managed building audits and asset assessments across 9 Queensland sites.
• Collaborated with on-site teams to identify improvements and implement best practices for safety and efficiency.

• Managed project resourcing and material scheduling to enhance support for ongoing maintenance programs.
• Coordinated trade schedules with project timelines, enhancing workflow efficiency.
• Programmed works to meet strict timeframes and minimize downtime.
• Provided solutions to technical and operational issues through effective problem-solving.
• Served as key liaison between internal teams and external contractors, facilitating smooth project delivery.
• Performed administrative tasks such as reporting, raising purchase orders, processing payments, and obtaining quotes to streamline operations.
• Ensured a safe and compliant work environment in accordance with site safety standards.