Carlos Gonzalez
Sydney,Australia
Summary
I am a Product and Strategy Leader with over 15 years of experience delivering digital transformation across global markets. Proven track record in leading high-performing teams, driving $30M+ portfolios, and launching award-winning platforms that generate billions in revenue. Expert in product strategy, delivery, and operating model design. Leading Publicis Sapient's Product Management practise in Australia since 2022, partnering with our clients to design and embed agility in their operating models. We do this by evolving culture, ways of working, metrics and supporting platforms in the relentless pursuit of customer and business value.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director, Head of Product Management Advisory
Publicis Sapient
09.2022 - Current
- I lead the Publicis Sapient Australia Product Management Consulting practise of 17 people and, a Portfolio of $8m per year. My team's offering includes consulting services in Product Strategy, Digital Product Delivery, Product Analytics, Business Architecture and Business Analysis.
- Product Lead for the delivery of a B2B eComm platform replacement for a leading pharmaceutical organisation. The new solution delivers revenue of over $3.15b per year, and the new experience increased basket size by +6%, representing an uplift of $200m revenue per year.
- Product Executive Advisor for the delivery of a Dynamics CRM transformation for a client within the Australian Federal Government. The new solution reduced the client's Time to Market by 20% and TCO by 25%.
- Product Lead for the development of an integrated product strategy and implementation plan for a $200+ transformation project for a client within Financial Services.
- Product Lead for the strategy and delivery of a new health and wellness mobile application for a large global organisation.
- Originated a pipeline of work of over $3m per year.
- Directly contributed to a total book of work of over $30m per year.
Digital Technology and Experience Strategy Senior Manager
Accenture Australia
09.2021 - 09.2022
- Digital product & solution lead for one of Australia's largest grocery retailers new automated fulfilment solution, worth over $100m in total investment.
- The new solution allowed the client to add 180+ products to their range, has fulfilled over 1.5m orders and, delivered an increase in eCommerce of 26%, representing $530m in revenue.
- My role included direct responsibility for a team of 10 Product Managers and Business and Technical Analysts.
Strategy & Consulting Senior Manager
Publicis Sapient
08.2019 - 08.2021
- Lead Agile Product Manager for the eCommerce re-platform for one of Australia’s largest retailers and most recognised brands. The new solution won the Power Retail Australian eCommerce Awards in 2021 and 2022 and generated $388m and $533m respectively, representing an increase of 37%.
- Lead Strategist in the design of the HCM single instance operating model for one of Australia's state governments. The new solution resulted in TCO savings of over 45% across technology and operations.
- Senior strategist in the design and definition of a new digital strategy, operating model and technology assessment for the Analytics department at one of Australia's big 4 banks. The new operating model aimed at increasing time to market by 20% and reducing TCO by 25%.
- Lead Agile strategist for the Digital delivery team at one of Australia's big 4 banks. My role included providing Product advisory services to a team of over 200 people across multiple geographies and an investment of over $25m.
- Ongoing planning and execution of business development pursuits.
Digital Technology Consulting Senior Manager
Accenture UK & Ireland
12.2018 - 07.2019
- Delivery lead for a prominent UK high street electronics retailer's new suite of digital products and services.
- Agile Lead for the UK's leading pharmaceutical retailer's new digital operating model.
- Senior strategy consultant for the world's largest chartered accountants’ institutions' new digital offerings.
- Senior strategy consultant for one of the world’s leading tobacco producers' new operating model.
- Agile trainer for Accenture Europe internal teams.
- Ongoing planning and execution of business development pursuits.
- Significantly contributed to the development of internal capability uplift.
Digital Technology Consulting Manager
Accenture UK & Ireland
08.2015 - 12.2018
- Delivery lead for a prominent UK high street electronics retailer's new suite of digital products and services. The new solution merged two different onboarding experiences post a merger and reduced the overall process by 70%.
- Agile Lead for the UK's leading pharmaceutical retailer's new digital operating model and fulfilment solution. This included the rollout of over 6k lockers across the UK for click and collect, reducing costs by 50%.
- Delivery and Innovation Lead at one of the UK's and Europe's largest retailers Digital Innovation Hub.
- Digital delivery and operating model consultant for one of the most recognised children's toy manufacturers worldwide.
- Business Analyst for a UK major fast-fashion retailer.
- Agile trainer for Accenture Europe internal teams.
- Ongoing planning and execution of business development pursuits.
Business Transformation Program Leader - Australia & New Zealand
Nestlé Nespresso SA
09.2014 - 07.2015
- Implement Nespresso Phenix Solution in the Australia & New Zealand Markets.
- New Zealand implementation Agile Project Manager.
- Plan all stages of the program from design and budget approval to implementation.
- Lead a team of 16 Business Analyst from all departments in the organisation, analysing all end to end processes, performing gap analysis, identifying change management requirements and system development needs.
- Change management across all departments. Work with department leads on succession planning and roles transformation.
Business Applications & Development Project Manager
Nestlé Nespresso SA
05.2012 - 08.2014
- Manage and deliver the Agile roll out of key corporate/regional projects and initiatives using Agile methodologies.
- AU&NZ IS Stream Lead.
- Translate and analyse eCommerce requirements and business needs into digital initiatives and campaigns.
- Manage and contribute to the implementation of continuous improvement/re-engineering of Business Processes, Operational Procedures and Best Practices.
- Document and translate business needs and functional specifications into technical requirements.
- Provide training to staff members on the Nespresso Oceania Project Management methodology.
- Act as the liaison between the Oceania Market business units and Headquarters for all IS related improvements and developments.
- Analyse and present IS development plans for the delivery/support of key projects and initiatives to the organisation.
- Develop & analyse Operational/Commercial dashboards.
- Manage the IS and ERP Infrastructure to achieve business objectives, improve efficiencies and business processes.
Various Roles
Various
01.2006 - 05.2012
Education
Master of Commerce - Business Information Systems
University of Sydney
01.2011
Master of International Business - Business
University of Sydney
01.2011
Bachelor’s Degree - Social Communications
Universidad Monteávila
01.2008
Skills
- Product strategy and business strategy
- Digital product delivery
- Product analytics
- Agile methodologies
- Business architecture
- Stakeholder management
- Financial analysis
- Team leadership
- Strategic planning
Certification
- SAFe SPC4, Scaled Agile, Inc., 42667278-8084
- Agile Project Management Foundation, APMG International, 02945612-01-7L5Q
- Agile Project Management Practitioner, APMG International, 02994396-01-XYGD
- Lifetime Member, Beta Gamma Sigma, 1140483
- Scrum Master, Scrum Alliance, 000526588
- DevOps Academy, Accenture
- Consulting University, Accenture
- ICT Business Analyst, ACS (Australian Computer Society), 641711
Honors And Awards
Beta Gamma Sigma, The University of Sydney Business School, 06/01/12, Beta Gamma Sigma is the international premier honor society serving business programs accredited by AACSB International - The Association to Advance Collegiate Schools of Business. Membership in Beta Gamma Sigma is the highest recognition a business student anywhere in the world can receive in a business program accredited by AACSB International. Lifetime members of the Society have earned the right to be considered the 'Best in Business.' Lifetime membership number: 1140483
Timeline
Director, Head of Product Management Advisory
Publicis Sapient
09.2022 - Current
Digital Technology and Experience Strategy Senior Manager
Accenture Australia
09.2021 - 09.2022
Strategy & Consulting Senior Manager
Publicis Sapient
08.2019 - 08.2021
Digital Technology Consulting Senior Manager
Accenture UK & Ireland
12.2018 - 07.2019
Digital Technology Consulting Manager
Accenture UK & Ireland
08.2015 - 12.2018
Business Transformation Program Leader - Australia & New Zealand
Nestlé Nespresso SA
09.2014 - 07.2015
Business Applications & Development Project Manager
Nestlé Nespresso SA
05.2012 - 08.2014
Various Roles
Various
01.2006 - 05.2012
Master of Commerce - Business Information Systems
University of Sydney
Master of International Business - Business
University of Sydney
Bachelor’s Degree - Social Communications
Universidad Monteávila
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