Carlos Mosqueira
Port Douglas,QLD
Summary
Dynamic leader with a proven track record of enhancing operational efficiency and customer satisfaction at Aviva Cafe and other establishments. Skilled in team management and mixology, adept at driving financial growth and fostering strong client relationships. Excelled in inventory control and leadership, achieving significant business milestones.
Knowledgeable Manager/Mixologist/Barista/Handyman with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Lichi Restaurant
04.2024 - 03.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Cafe Manager
The Prince Charles Hospital Foundation
01.2022 - 01.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Teaching, training and mentoring Baristas, the way of the coffee world ( coffee beans, ratio, perfect milk, calibration procedures, pouring technics and latte art)
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Owner /General Manager
Pachacuti Cocktail Services
11.2020 - 04.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Bar and Restaurant Manager
Morsels Tapas & Cocktail Bar
02.2017 - 04.2020
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- keeping the consistency on the cocktails and drinks at the bar by regularly training staff members and keep up to date with the new trends especially on the cocktail side.
- Creating new cocktail and pairing wines with sessional food menu.
Owner/Cafe Manager
Aviva Cafe
01.2010 - 01.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
Cabinet Maker
Riviera Marine
01.2006 - 04.2008
- Installed hardware such as drawer pulls, hinges, and handles.
- Read and interpreted design plans to understand project specifications.
- Maintained safe and organized workspace to minimize risk of injury.
- Installation understanding
- Repaired cabinets and cabinet parts.
- Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
- Sanded and finished surfaces to create smooth, polished appearance.
Education
Diploma Hospitality Management - Hospitality Management
Harvest Education Technical College
Gold Coast, QLD01-2018
Skills
- Team management
- Barista skills (including Latte Art)
- Mixologist skills
- Flair bartender skills
- Customer relations
- Leadership and team building
- Inventory control and record keeping
- Problem resolution
- POS systems proficiency
- Handy Man skills (pretty good on the tools)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Lichi Restaurant
04.2024 - 03.2025
Cafe Manager
The Prince Charles Hospital Foundation
01.2022 - 01.2023
Owner /General Manager
Pachacuti Cocktail Services
11.2020 - 04.2022
Bar and Restaurant Manager
Morsels Tapas & Cocktail Bar
02.2017 - 04.2020
Owner/Cafe Manager
Aviva Cafe
01.2010 - 01.2017
Cabinet Maker
Riviera Marine
01.2006 - 04.2008
Diploma Hospitality Management - Hospitality Management
Harvest Education Technical College
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