Carlos Torres
Gold Coast,QLD
Summary
Retail Assistant with 2 years of experience in retail environments. Skilled in providing excellent customer service, inventory management, and supporting daily store operations. Highly motivated, with strong communication skills and the ability to work in a team, ensuring sales goals are met and customers have a satisfying shopping experience.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Superdry Store
02.2024 - 08.2024
- Greeted and assisted customers daily with product questions, selections, and purchases, contributing to a 5% increase in upsell transactions over a three-month period.
- Maintained a clean and organized store environment, enhancing customers' overall shopping experience.
- Assisted customers in completing purchases, locating items, and joining reward programs.
- Participated in periodic inventory counts to maintain accurate stock levels, reducing stock discrepancies by 10%.
- Supported store management in planning and executing seasonal promotions and sales events.
Retail Sales Associate
Reebok
11.2023 - 05.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to consistently exceed monthly sales targets by an average of 15%
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Managed efficient cash register operations, maintaining a 99% accuracy rate in transactions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
BOSS
05.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to a 15% increase in customer loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Handled customer complaints with empathy and patience, resolving issues to maintain a positive store reputation, resulting in a 95% issue resolution rate.
Retail Sales Associate
Foot Locker
09.2022 - 04.2023
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled an average of 20 returns and exchanges per week, resolving customer issues with a 98% satisfaction rate while adhering to company policies.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, reducing stock shortages by 10% and ensuring the availability of key products for customers to purchase.
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Reliability and punctuality
- Store Opening and Closing
- Product Knowledge
- Relationship Building
Languages
Spanish
Native or Bilingual
English
Full Professional
Catalan
Native or Bilingual
Portuguese
Professional Working
Timeline
Retail Sales Associate
Superdry Store
02.2024 - 08.2024
Retail Sales Associate
Reebok
11.2023 - 05.2024
Retail Sales Associate
BOSS
05.2023 - 10.2023
Retail Sales Associate
Foot Locker
09.2022 - 04.2023
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