Carlos Andres Bedoya

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

• Implemented systems for inventory tracking, improving efficiency.
• Improved online restaurant reviews through effective customer complaint handling and staff training.
• Collaborated with the rest of Training team for new store openings across Australia and internationally.
• Integral part of the Training team on 25 new restaurant launches

• Developing training programs for various roles within the restaurant
• Conduct training sessions for managers and employees to introduce new company policies
• Providing hands-on support to ensure managers and employees understand their roles through practical training
• Monitoring performance and assessing trainees' progress and provide additional support as needed
• Developing and maintain operational procedures, systems and controls
• Evaluating training and assessing the effectiveness of training programs and make necessary adjustments.
• Conducting restaurant audits to ensure adequate compliance with legal and company standards
• Ensure all managers are trained so they are capable and able to perform their jobs to a high standard Training new managers and franchisees and assisting with launching new stores in Australia and United States of America Utilising a variety of training methods and technologies, such as e-learning platforms, workshops and on-the-job training, to accommodate different learning styles
• Manage training budgets and resources ensuring cost-effective delivery of training initiatives
• Lead and participate with teams to achieve results by planning and executing projects and tasks
• Supporting development of a profitable business model with achievable KPI’s
• Assist in developing and maintain operational procedures, systems and controls
• Setting and achieve clear operational objectives (financial and non-financial)
• Ensure strict compliance with OH&S guidelines and legislative requirements whilst ensuring the provision of safe, productive & harmonious work environments and practices
• Ensure all operational, financial & legal standards are maintained
• Help with enhancing brand’s reputation
• Manage the opening of new stores & provide ongoing support
• Guide restaurant managers in maximizing sales and controls thus resulting in achievements of budgets
• Conduct Weekly, Monthly & Quarterly P&L reviews
• Identify opportunities in P&L’s and set appropriate SMART action plans
• Assist in the development of a passionate and caring service culture
• Leading and participating with teams to achieve results by planning, executing projects and tasks Helping in achieving sales budgets as agreed with the Executive Team