Summary
Overview
Work History
Education
Skills
References
Education And Qualifications
Timeline
Generic

Carly Austin

chifley,NSW

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Sydney Football Stadium. Proven ability to excel in high-pressure environments while demonstrating strong communication and teamwork skills. Recognised for enhancing customer satisfaction and streamlining operations, ensuring a memorable experience for all guests.

Overview

25
25
years of professional experience

Work History

Full-time parent

01.2018 - Current
  • Took time away from professional career to raise young children and manage the household
  • Parenting has allowed me to develop my transferable skills such as time management, communication, collaboration, problem solving, multitasking, crisis management, negotiation, empathy, leadership and the ability to quickly adapt to constantly changing circumstances
  • Managing children's behaviour and supporting children's social development
  • Problem solving skills and conflict resolution
  • Schedule management and budgeting
  • Supervising children across their educational and recreational routines
  • Preparing materials and equipment for children's educational lessons and recreational activities
  • I have taken time away from professional career to raise young children and manage the household
  • Now that my children are in care / school I am ready to return to the workforce with new skills and experience

Manager

Sydney football stadium and cricket ground
01.2006 - 12.2017
  • In this position, I provided customer service, took their food, alcohol and beverage orders, handled cash and provided eftpos services
  • I managed the different outlets and staff in addition to stocktaking, cleaning, and setting up, and I opened and closed the venue

Bar Attendee

Brighton bar
01.2008 - 12.2010
  • In this job I served guests, took their orders, and waited on tables that also offered gambling, alcohol, and cash handling/eftpos services
  • In addition to stocktaking, cleaning, and setting up, I opened and closed the outlet

Bar Attendee

Court house hotel
01.2005 - 12.2009
  • I took orders from customers and waited on tables that included alcohol services and gambling services along with cash handling and eftpos services
  • I opened and closed the hotel along with cleaning and setting up as well as stocktaking

Manager

Jones bay wharf
01.2003 - 12.2003
  • In this job I took on many roles that furthered my knowledge about the workplace, including cash handling, food handling, stocktake, stock ordering, cleaning and setting up, opening and closing the shop and furthered my customer service skills

Waitress

Michael's cafe
01.2000 - 12.2000
  • This job allowed me to learn about the workplace and it is where my strong customer focus started
  • I was trusted with cash handling and many other jobs such as speaking to and taking orders from customers and I created meals and made coffees while also waiting tables

Admin & Customer Service

Maroubra seals club
01.2000 - 12.2000
  • I was a front desk clerk, delivered important pieces and information for events and was trusted with making and answering calls
  • I improved my business and customer service skills which has allowed me to excel in the jobs after

Education

Our Lady of the Sacred Heart

Randwick Girls High School

Certificate II -

Childcare

RSA and RCG -

alcohol and gaming card

Gambling and Alcohol competency card -

First aid cert -

Certificate III -

Business Administration

Skills

  • Customer service
  • Schedule management
  • Time management
  • Communication skills
  • Ability to work independently
  • Teamwork
  • Strong customer focus
  • Attention to detail
  • Creativity
  • Cash-handling skills
  • Ability to work in high-pressure situations
  • Critical thinking
  • Computer skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Publisher

References

Available upon request

Education And Qualifications

  • Our Lady of the Sacred Heart
  • Randwick Girls High School
  • Cert 11 childcare
  • RSA and RCG (alcohol and gaming) card
  • Gambling and Alcohol competency card
  • First aid cert
  • Cert III in business administration

Timeline

Full-time parent

01.2018 - Current

Bar Attendee

Brighton bar
01.2008 - 12.2010

Manager

Sydney football stadium and cricket ground
01.2006 - 12.2017

Bar Attendee

Court house hotel
01.2005 - 12.2009

Manager

Jones bay wharf
01.2003 - 12.2003

Waitress

Michael's cafe
01.2000 - 12.2000

Admin & Customer Service

Maroubra seals club
01.2000 - 12.2000

Our Lady of the Sacred Heart

Randwick Girls High School

Certificate II -

Childcare

RSA and RCG -

alcohol and gaming card

Gambling and Alcohol competency card -

First aid cert -

Certificate III -

Business Administration

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Carly Austin