Professional Summary
Overview
Work History
Skills
Timeline

Carly-Beth Pickering

Retzos Group
Wallan,VIC
7
years of professional experience

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Work History

Shift Manager

8 Years 4 Months
Retzos Group | 05.2018 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.

Skills

Team Development
Safety Compliance
Supply Ordering
Quality Assurance
Staff Development
Compliance understanding
Energetic and Enthusiastic
Sales Strategies
Hiring and Recruiting
Punctual and Reliable
Flexible Schedule
Opening and closing procedures
Relationship Building
Employee Training
Handling Customer Complaints
Accurate money handling
Documentation And Reporting
Staff Motivation
Customer service focus
Cash Handling
Problem-solving abilities
Professionalism
Effective Communication
Self Motivation

Timeline

Shift Manager

Retzos Group
05.2018 - CurrentRead More
Carly-Beth Pickering