Carly-Beth Pickering
Wallan,VIC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
7
7
years of professional experience
Work History
Shift Manager
Retzos Group
05.2018 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Skills
- Team Development
- Safety Compliance
- Supply Ordering
- Quality Assurance
- Staff Development
- Compliance understanding
- Energetic and Enthusiastic
- Sales Strategies
- Hiring and Recruiting
- Punctual and Reliable
- Flexible Schedule
- Opening and closing procedures
- Relationship Building
- Employee Training
- Handling Customer Complaints
- Accurate money handling
- Documentation And Reporting
- Staff Motivation
- Customer service focus
- Cash Handling
- Problem-solving abilities
- Professionalism
- Effective Communication
- Self Motivation
Timeline
Shift Manager
Retzos Group
05.2018 - Current
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