Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carly Bigg

Murrumba Downs

Summary

Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Duty Manager

Australian Venue Co
04.2015 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Functions Manager

Brothers Leagues Club
02.2014 - 12.2014
  • Implemented new inventory management system, reducing waste and saving costs.
  • Conducted post-event evaluations to identify areas for improvement and implement changes accordingly.
  • Managed event logistics to ensure seamless execution of functions.
  • Contributed creative ideas for enhancing the overall ambiance of events within budget constraints.
  • Streamlined pre-event setup processes, reducing preparation time while maintaining high standards of presentation.
  • Ensured compliance with local regulations and permits, maintaining a safe environment for guests and staff alike.
  • Coordinated cross-functional teams to address logistical challenges in a timely manner, preventing potential issues from escalating into larger problems.

Duty Manager

Brunswick Hotel
12.2012 - 02.2014
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Gaming Supervisor

The Tempo Hotel
01.2011 - 01.2012
  • Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
  • Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
  • Assisted in the recruitment process for new hires, participating in interviews and selection decisions.
  • Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.

Education

Year 10 -

Merrimac High School
Gold Coast, QLD

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Professionalism and integrity
  • Written and oral communication
  • Cash management
  • Staff training and development
  • Shift scheduling
  • Motivational leadership
  • Operations management
  • Business administration
  • KPI setting and review

Certification

Rsa & Rsg

Liquor approved manager licence

Responsible management of licenced venues cert

Cpr & First Aid Certificate

Open Drivers Licence

Cert 3 Hospitality & Retail


Timeline

Duty Manager

Australian Venue Co
04.2015 - Current

Assistant Functions Manager

Brothers Leagues Club
02.2014 - 12.2014

Duty Manager

Brunswick Hotel
12.2012 - 02.2014

Gaming Supervisor

The Tempo Hotel
01.2011 - 01.2012

Year 10 -

Merrimac High School

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Carly Bigg