Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Billingham

Essendon

Summary

Knowledgeable and engaged community focused professional with experience in overseeing and delivering learning programs, community engagement and place based activities that respond to local needs. Skilled in building long standing and strong relationships with internal and external stakeholders including but not limited to community groups, local services providers and other government agencies. I have led my teams with focus on job satisfaction, achieving goals and improving processes and always encouraging a collaborative and safe working environment. management and collaboration.

Overview

6
6
years of professional experience

Work History

Community Participation & Connection Team Leader

Melton City Council
01.2022 - 09.2025
  • Lead the operational management of 9 community centres ensuring delivery of accessible, inclusive, and community-led programs.
  • Develop and implement policy, service models, and operational frameworks to support lifelong learning initiatives, Neighbourhood House and Community Centre programs, and community-driven activities.
  • Coordinate and mentor a multidisciplinary team of 6 full time officers, 4 casual staff, tutors, contractors, and volunteers to achieve excellence in service delivery, customer support, and asset stewardship.
  • Build and maintain strong partnerships with neighbouring local governments, education providers, community groups, and service providers to expand learning opportunities and community capacity.
  • Oversee community engagement processes to design and deliver community-focused and place-based programs and events.
  • Manage and support team budgets, grant applications and funding and reporting requirements
  • Delivered measurable outcomes in community participation, service need, and sustainable local initiatives through innovative program design and marketing campaigns
  • Recruitment of full time and casual staff, as well as overseeing and supporting recruitment of volunteers, tutors and service providers
  • Led cross-functional teams to enhance project efficiency and service delivery.
  • Coordinated community engagement initiatives to strengthen stakeholder relationships.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Community Participation & Connection Officer

Melton City Council
03.2020 - 01.2022
  • Developed and implemented community outreach programs across Kurunjang Community Hub and Melton Central to enhance engagement and participation within the local Melton community.
  • Coordinated events and workshops, promoting awareness of community resources and services available to local community.
  • Coordinated local tutor recruitment.
  • Facilitated workshops and events, promoting awareness of community resources and services.
  • Analyzed community needs through surveys and face to face engagement to guide further program planning.
  • Evaluated program effectiveness through feedback mechanisms, driving continuous improvement initiatives.
  • Managed and supported 3 "Community Connector Hubs" during COVID19 lockdowns offering food relief, financial support services and mental health support services ensuring vulnerable community members could easily access support services at all times.

Education

High School Diploma -

Penleigh & Essendon Grammar School
East Keilor
10.2001

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Staff training
  • Community engagement
  • Monitoring and evaluation
  • Nonprofit experience
  • Diversity and inclusion
  • Partnership building
  • Stakeholder relations

Timeline

Community Participation & Connection Team Leader

Melton City Council
01.2022 - 09.2025

Community Participation & Connection Officer

Melton City Council
03.2020 - 01.2022

High School Diploma -

Penleigh & Essendon Grammar School

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Carly Billingham