Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Carly Brown

Skennars Head,NSW

Summary

Dedicated, hardworking, detail-oriented team player with strong organisational skills and a strong customer service focus. Ability to handle multiple projects simultaneously, under pressure and adhering to deadlines. Self-motivated work ethic to perform effectively in independent or team environments with a positive attitude, great initiative and strong problem solving skills.

Also - a dedicated, creative, passionate, visual artist / photographer with a great understanding of, and interest in the fashion industry, including, slow, ethical and sustainable practices.

Overview

21
21
years of professional experience

Work History

Photographer

Self Employed
04.2014 - Current
  • Photographed high-quality images for various print and digital projects - domestic and global.
  • Contributed to marketing materials with compelling visual content to increase brand awareness.
  • Conducted pre-shoot consultations to discuss client's needs and preferences for optimal results.
  • Generated cost-effective solutions for client's photography and needs.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Served a diverse range of industries, including fashion, lifestyle, portraits, families and weddings.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Managed team of assistants and creatives for special projects and larger shoots.
  • Established a recognisable personal brand within the photography industry through consistent style and quality work.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Customised photography strategies based on intended use and client preferences.
  • Collaborated with other photographers and videographers to capture special events.
  • Managed and organised photo database.
  • Increased overall productivity by effectively managing schedules, appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
  • Managed filing systems, entered data, managed all phone and email enquiries / correspondence and invoiced clients

Administrative Assistant + Personal Assistant

Bambini Talent Group
04.2013 - 04.2014
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail
  • Organised and coordinated calendars, logistics and materials for each client meeting, interview and photoshoot.
  • Greeted clients and families upon arrival.
  • Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
  • Created and maintained databases to track and record customer data.
  • Streamlined invoice processing procedures to ensure timely payment of vendors / clients while minimizing errors in financial records.
  • Contributed to a positive work environment through professional demeanour and strong interpersonal skills.
  • Built and maintained excellent customer relationships through timely response to enquiries and going above and beyond to accommodate unusual requests.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management.
  • Worked well in a team setting, providing support and guidance when needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organisational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Administrative Coordinator + Content Creator

Community Engine
04.2012 - 03.2013
  • Built and maintained excellent customer relationships through timely response to enquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Contributed to marketing materials with compelling visual content to increase brand awareness.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported a culture of continuous improvement by regularly reviewing existing processes and suggesting areas for optimisation.
  • Organised logistics and materials for each meeting and took detailed notes and minutes for HQ and Management
  • Monitored and reported on project risks and proposed solutions.
  • Completed multiple tasks simultaneously to optimise project completion.
  • Offered technical support and troubleshot issues to enhance office / project productivity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organisational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Manager, Administration Assistant

Dreamrider - Ebay Store
05.2010 - 03.2013
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail
  • Managed customer complaints, addressing and resolving complaints promptly and professionally.
  • Maintained up-to-date knowledge of company products, services, and policies to provide accurate guidance to customers.
  • Increased overall efficiency by assisting and developing templates for frequently used documents, ensuring consistency across all communications.
  • Coordinated closely with other departments such as shipping, billing and returns to resolve customer issues comprehensively.
  • Supported team members in achieving targets through collaborative problem-solving and effective communication.
  • Boosted client satisfaction scores through empathetic listening skills while addressing their concerns.
  • Provided additional support during peak seasons or periods of high sales volume, maintaining composure under pressure.
  • Implemented creative solutions for complex customer issues, resulting in successful issue resolution and satisfied clients.
  • Contributed to training for new hires, ensuring consistent quality across the team.
  • Achieved high levels of accuracy in data entry tasks, ensuring that all customer information was correctly recorded and processed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments and tasks.
  • Worked effectively in a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.

Corporate Events & Wedding Coordinator

Coast
01.2008 - 03.2010
  • Managed all fine dining restaurant bookings and special events
  • Managed corporate event and private wedding bookings, site inspections / meetings and logistics and then assisted with operations.
  • Managed busy phone lines, all email enquiries and correspondence, handled incoming and outgoing mail.
  • Responsible for the daily reconciliation of the fine dining restaurant and events, all banking, petty cash and staff tips.
  • Consulted with clients to determine objectives and requirements for each event.
  • Maintained strong client relationships and ensured clear communication throughout the planning process.
  • Managed event budgets, ensuring cost-effective events without compromising quality.
  • Communicated with outside vendors / companies to obtain quotes for clients.
  • Coordinated bump in and out of vendors - florists, photographers, and musicians, audio-visual equipment
  • Built strong vendor partnerships through effective negotiation and consistent follow-up, fostering long-term collaborations.
  • Assisted with concept plans for high-profile corporate meetings and events.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Developed detailed event reports and run sheets for each department and the client, documenting all aspects and timing of each event.
  • Acquired contracts and agreements to finalise negotiations and obtain approval signatures.
  • Reviewed final event bills to confirm accuracy and approve final payment.
  • Conducted thorough post-event evaluations for continuous improvement in future event planning efforts.
  • Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
  • Managed event logistics for smooth operations, resulting in successful events with minimal issues.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organised meetings for executives and coordinated availability of conference rooms for participants.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Worked flexible hours during peak periods and when required for events to ensure set up and client satisfaction
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing projects from concept to completion.


Host, Cashier, Events Coordinator

The Dockside Group
01.2003 - 02.2007
  • Greeted and seated guests warmly upon arrival and provided friendly and warm presence.
  • Took reservations by phone, email and walk-ins, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Seating plans for multiple 500 plus seat restaurants.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Coordinated closely with event planners and HQ for successful execution of private functions held at the restaurant.
  • Resolved problems and provided exceptional service.
  • Daily reconciliation, weekly banking / reconciliation, staff tips, petty cash and any incoming / outgoing expenses.
  • Learned duties for various positions and provided backup at key times.
  • Managed filing system, entered data and completed other clerical tasks.
  • Entered data, generated reports, and produced tracking documents.

Education

High School Diploma -

Erina High School
Erina, NSW
2001

Skills

  • Excellent teamwork and collaboration
  • Exceptional interpersonal communication
  • Proficient in Excel
  • MS Office and computer skills
  • Excellent time management skills and workflow management
  • Deadline-oriented
  • Excellent attention to detail
  • Administrative support and data entry
  • Professional, kind and courteous
  • Excellent customer service focus
  • Highly organised
  • Problem solving skills and adaptability

Interests

Fashion, healthy living, pilates, surfing, nature, adventuring, getting creative.

Timeline

Photographer

Self Employed
04.2014 - Current

Administrative Assistant + Personal Assistant

Bambini Talent Group
04.2013 - 04.2014

Administrative Coordinator + Content Creator

Community Engine
04.2012 - 03.2013

Customer Service Manager, Administration Assistant

Dreamrider - Ebay Store
05.2010 - 03.2013

Corporate Events & Wedding Coordinator

Coast
01.2008 - 03.2010

Host, Cashier, Events Coordinator

The Dockside Group
01.2003 - 02.2007

High School Diploma -

Erina High School

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Carly Brown