Carly Brown
Skennars Head,NSW
Summary
Dedicated, hardworking, detail-oriented team player with strong organisational skills and a strong customer service focus. Ability to handle multiple projects simultaneously, under pressure and adhering to deadlines. Self-motivated work ethic to perform effectively in independent or team environments with a positive attitude, great initiative and strong problem solving skills.
Also - a dedicated, creative, passionate, visual artist / photographer with a great understanding of, and interest in the fashion industry, including, slow, ethical and sustainable practices.
Overview
21
21
years of professional experience
Work History
Photographer
Self Employed
Byron Bay, NSW
04.2014 - Current
- Photographed high-quality images for various print and digital projects - domestic and global.
- Contributed to marketing materials with compelling visual content to increase brand awareness.
- Conducted pre-shoot consultations to discuss client's needs and preferences for optimal results.
- Generated cost-effective solutions for client's photography and needs.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
- Served a diverse range of industries, including fashion, lifestyle, portraits, families and weddings.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Managed team of assistants and creatives for special projects and larger shoots.
- Established a recognisable personal brand within the photography industry through consistent style and quality work.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Customised photography strategies based on intended use and client preferences.
- Collaborated with other photographers and videographers to capture special events.
- Managed and organised photo database.
- Increased overall productivity by effectively managing schedules, appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
- Managed filing systems, entered data, managed all phone and email enquiries / correspondence and invoiced clients
Administrative Assistant + Personal Assistant
Bambini Talent Group
Gold Coast, QLD
04.2013 - 04.2014
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail
- Organised and coordinated calendars, logistics and materials for each client meeting, interview and photoshoot.
- Greeted clients and families upon arrival.
- Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
- Created and maintained databases to track and record customer data.
- Streamlined invoice processing procedures to ensure timely payment of vendors / clients while minimizing errors in financial records.
- Contributed to a positive work environment through professional demeanour and strong interpersonal skills.
- Built and maintained excellent customer relationships through timely response to enquiries and going above and beyond to accommodate unusual requests.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management.
- Worked well in a team setting, providing support and guidance when needed.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Coordinator + Content Creator
Community Engine
Byron Bay, NSW
04.2012 - 03.2013
- Built and maintained excellent customer relationships through timely response to enquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Contributed to marketing materials with compelling visual content to increase brand awareness.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported a culture of continuous improvement by regularly reviewing existing processes and suggesting areas for optimisation.
- Organised logistics and materials for each meeting and took detailed notes and minutes for HQ and Management
- Monitored and reported on project risks and proposed solutions.
- Completed multiple tasks simultaneously to optimise project completion.
- Offered technical support and troubleshot issues to enhance office / project productivity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Manager, Administration Assistant
Dreamrider - Ebay Store
Myocum, NSW
05.2010 - 03.2013
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail
- Managed customer complaints, addressing and resolving complaints promptly and professionally.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate guidance to customers.
- Increased overall efficiency by assisting and developing templates for frequently used documents, ensuring consistency across all communications.
- Coordinated closely with other departments such as shipping, billing and returns to resolve customer issues comprehensively.
- Supported team members in achieving targets through collaborative problem-solving and effective communication.
- Boosted client satisfaction scores through empathetic listening skills while addressing their concerns.
- Provided additional support during peak seasons or periods of high sales volume, maintaining composure under pressure.
- Implemented creative solutions for complex customer issues, resulting in successful issue resolution and satisfied clients.
- Contributed to training for new hires, ensuring consistent quality across the team.
- Achieved high levels of accuracy in data entry tasks, ensuring that all customer information was correctly recorded and processed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments and tasks.
- Worked effectively in a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Corporate Events & Wedding Coordinator
Coast
Darling Harbour, Sydney, NSW
01.2008 - 03.2010
- Managed all fine dining restaurant bookings and special events
- Managed corporate event and private wedding bookings, site inspections / meetings and logistics and then assisted with operations.
- Managed busy phone lines, all email enquiries and correspondence, handled incoming and outgoing mail.
- Responsible for the daily reconciliation of the fine dining restaurant and events, all banking, petty cash and staff tips.
- Consulted with clients to determine objectives and requirements for each event.
- Maintained strong client relationships and ensured clear communication throughout the planning process.
- Managed event budgets, ensuring cost-effective events without compromising quality.
- Communicated with outside vendors / companies to obtain quotes for clients.
- Coordinated bump in and out of vendors - florists, photographers, and musicians, audio-visual equipment
- Built strong vendor partnerships through effective negotiation and consistent follow-up, fostering long-term collaborations.
- Assisted with concept plans for high-profile corporate meetings and events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Developed detailed event reports and run sheets for each department and the client, documenting all aspects and timing of each event.
- Acquired contracts and agreements to finalise negotiations and obtain approval signatures.
- Reviewed final event bills to confirm accuracy and approve final payment.
- Conducted thorough post-event evaluations for continuous improvement in future event planning efforts.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Managed event logistics for smooth operations, resulting in successful events with minimal issues.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organised meetings for executives and coordinated availability of conference rooms for participants.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Worked flexible hours during peak periods and when required for events to ensure set up and client satisfaction
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
Host, Cashier, Events Coordinator
The Dockside Group
Darling Harbour, The Rocks, Bondi Beach, NSW
01.2003 - 02.2007
- Greeted and seated guests warmly upon arrival and provided friendly and warm presence.
- Took reservations by phone, email and walk-ins, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Seating plans for multiple 500 plus seat restaurants.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Coordinated closely with event planners and HQ for successful execution of private functions held at the restaurant.
- Resolved problems and provided exceptional service.
- Daily reconciliation, weekly banking / reconciliation, staff tips, petty cash and any incoming / outgoing expenses.
- Learned duties for various positions and provided backup at key times.
- Managed filing system, entered data and completed other clerical tasks.
- Entered data, generated reports, and produced tracking documents.
Education
High School Diploma -
Erina High School
Erina, NSW2001
Skills
- Excellent teamwork and collaboration
- Exceptional interpersonal communication
- Proficient in Excel
- MS Office and computer skills
- Excellent time management skills and workflow management
- Deadline-oriented
- Excellent attention to detail
- Administrative support and data entry
- Professional, kind and courteous
- Excellent customer service focus
- Highly organised
- Problem solving skills and adaptability
Interests
Fashion, healthy living, pilates, surfing, nature, adventuring, getting creative.
Timeline
Photographer
Self Employed
04.2014 - Current
Administrative Assistant + Personal Assistant
Bambini Talent Group
04.2013 - 04.2014
Administrative Coordinator + Content Creator
Community Engine
04.2012 - 03.2013
Customer Service Manager, Administration Assistant
Dreamrider - Ebay Store
05.2010 - 03.2013
Corporate Events & Wedding Coordinator
Coast
01.2008 - 03.2010
Host, Cashier, Events Coordinator
The Dockside Group
01.2003 - 02.2007
High School Diploma -
Erina High School