Carly Casey
Dubbo,Australia
Summary
Dynamic project management professional with extensive experience in leadership roles at the Department of Communities & Justice. Proven track record in driving teams to successful outcomes through strategic project oversight and innovative problem-solving. Expertise in collaboration ensures efficient delivery of complex projects while maintaining stakeholder satisfaction and optimizing resource use. Proficient in Microsoft Suite and DCJ applications, skilled at enhancing workflow coordination and meeting critical deadlines.
Overview
13
13
years of professional experience
Work History
Senior Project Officer
Department of Communities & Justice
Murrumbidgee, Far West & Western NSW
09.2021 - Current
- Achieved required organizational outcomes through strategic project management.
- Directed project development and execution across a portfolio of complex projects to ensure timely, budget-compliant outcomes.
- Created strategies and tools for ongoing project monitoring, including risk management and impact assessment.
- Oversaw management and leadership of diverse project teams to ensure the successful delivery of key outcomes.
- Facilitated project success through managing stakeholder relationships and addressing issues promptly.
- Offer expert guidance and insights to stakeholders regarding new project issues.
- Developed strategic recommendations based on thorough research analysis.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Provided guidance and advice to team members on project management principles, processes and best practices.
- Ensured compliance with company policies as well as applicable laws and regulations.
- Identified opportunities for process optimization through analysis of existing systems.
- Produced thorough, accurate and timely reports of project activities.
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
- Maintained comprehensive records of all project activities using appropriate software tools.
- Worked with cross-functional teams to achieve goals.
- Spearheaded development and management of Western NSW Carer Review Project 2023.
- Led the implementation and oversight of the MFWW Aboriginal Mentor Program.
- Streamlined processes for Behavior Support oversight, Complex Care Panels, and Governance and Accreditation in Western NSW.
- Key challenges include managing complex and sensitive consultations and negotiations with diverse stakeholders, and achieving multiple project objectives with limited resources.
ACA Team Manager
Department of Communities & Justice
Murrumbidgee Far West & Western NSW
09.2021 - 02.2023
- Prepared, managed, and reviewed data and correspondence to deliver precise recommendations to Senior Executive.
- Directed and managed performance strategies for direct reports.
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
- Oversaw daily workloads and workflow for smooth operations.
- Led regular team meetings to communicate current business trends and relevant updates.
- Served as primary liaison for high-ranking Executives, Central Office Teams, Service Providers and District Managers.
- Collaborated to influence strategic decision-making within ACA and Probity Compliance district-wide.
- Utilised Excel for efficient tracking and comprehensive data oversight.
- Executed coordination and oversight of district administrative processes related to ACA's and Probity.
- Facilitated prompt and well-structured responses to ministerial correspondence.
- Contributed to designing, implementing, and coordinating projects for effective business outcomes.
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Adapted to challenging timelines by managing conflicting priorities effectively.
- Established procedures for record keeping, data entry, and information management.
Project Officer | Quality Assurance Unit
Department of Communities & Justice
Murrumbidgee, Far West & Western NSW
03.2020 - 09.2021
- Oversaw the coordination of the district's ACA [HCEA] Panel, and compiled detailed reports on non-home-based placements.
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
- Executed coordination of ACA Provider Service Level Agreement compliance.
- Facilitated agenda planning and documentation for monthly PSP/PCG panels.
- Managed WWCC compliance and streamlined district verification processes.
- Updated and maintained databases with current information.
- Utilised various software and tools to streamline processes and optimise performance.
- Met tight deadlines consistently within a dynamic environment characterised by conflicting priorities.
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
- Coordinated communications between various stakeholders.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Supported senior management in decision making activities related to ongoing projects.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance.
Executive Assistant
Department of Communities and Justice
Murrumbidgee, Far West & Western NSW, NSW
07.2018 - 03.2020
- Delivered executive-level administrative support to the Executive District Director and leadership team.
- Handled stakeholder inquiries efficiently, acting as the primary point of communication.
- Coordinated dynamic schedules by arranging appointments and meetings with precision.
- Provided accurate and confidential minute-taking followed by timely distribution.
- Handled sensitive and complex matters routinely.
- Facilitated efficient scheduling processes for team meetings and executive workflows.
- Served as a liaison, ensuring effective communication between executives and stakeholders.
- Facilitated creation and sharing of agendas with proficient meeting minutes documentation.
- Safeguarded operational integrity and maintained privacy by securing sensitive data.
- Conducted research on various topics as requested by executives or senior management personnel.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Created and maintained computer- and paper-based filing and organisation systems for records, reports and documents.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Assisted in organising conferences, seminars and other events as directed by the executives.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Senior Administration Officer
NSW Health
Western NSW Local Health District
01.2016 - 01.2018
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Developed and maintained filing systems and databases for confidential information.
- Maintained records of personnel-related data such as leave forms, timesheets.
- Developed administrative processes and procedural improvements.
- Provided administrative support to the executive team and senior staff members.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Streamlined office processes and procedures to facilitate continuous improvements.
- Coordinated internal and external communication activities including emails, mailings and telephone calls.
Administration Officer
NSW Health
Western NSW Local Health District, NSW
01.2014 - 01.2016
- Answered phones and routed voicemails to respective employees.
- Set appointments and managed meeting schedule.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Assisted team with timely and accurate administrative work.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
Youth Officer
Juvenile Justice
Orana Juvenile Justice Centre
06.2014 - 12.2014
- Provided guidance and assistance to young individuals within the juvenile justice system.
- Ensured wellbeing of young people through proactive supervision.
- Maintained safety, good order, and security by making risk-based decisions in accordance with legislation and policy.
- Managed diverse and complex behavioural situations.
- Maintained accurate records and documented client data in databases.
- Monitored client progress, and updated case files accordingly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Receptionist/Practice Management
Carter Chiropractic & Dubbo Acupuncture
Dubbo
01.2012 - 01.2014
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained an organiSed filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Updated and recorded customer or client information to maintain accounts.
- Developed and maintained a filing system for essential documents, improving office organisation.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Graduate Certificate - Business Management
Australian Institute of Business
01.2020
Bachelor - Psychological Science
Southern Cross University
Coffs Harbour, NSW01.2015
Skills
- Project management
- Supervision and leadership
- Innovative Problem Solving
- Teamwork and collaboration
- Workflow coordination
- Deadline adherence
- Reporting and documentation
- Proficient in Microsoft Suite, including Excel, and internal DCJ applications, such as Child Story, Trim, and Mini App
References
References available upon request.
Timeline
Senior Project Officer
Department of Communities & Justice
09.2021 - Current
ACA Team Manager
Department of Communities & Justice
09.2021 - 02.2023
Project Officer | Quality Assurance Unit
Department of Communities & Justice
03.2020 - 09.2021
Executive Assistant
Department of Communities and Justice
07.2018 - 03.2020
Senior Administration Officer
NSW Health
01.2016 - 01.2018
Youth Officer
Juvenile Justice
06.2014 - 12.2014
Administration Officer
NSW Health
01.2014 - 01.2016
Receptionist/Practice Management
Carter Chiropractic & Dubbo Acupuncture
01.2012 - 01.2014
Graduate Certificate - Business Management
Australian Institute of Business
Bachelor - Psychological Science
Southern Cross University
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