Carly Dwyer
Summary
With over 15 years' experience in a range of administration positions in both the public and private sector, I possess a diverse and valuable skill set. Furthermore, I have supplemented this experience with a formal qualification to ensure I remain at the forefront of my profession. I am keen to continue my career in a busy and dynamic position where I can utilise my skills and experience to be in a high performing team.
Overview
15
15
years of professional experience
Work History
Director Support Officer, Medical Services
Sunshine Coast University Hospital
08.2021 - 09.2022
- Provide high quality confidential administration and secretarial support to Director.
- Act as primary point of contact for all incoming and outgoing communication
- Ensure smooth functioning of the office of the Director.
- Organise, coordinate and manage all secretarial and administrative aspects of the Director in a professional manner.
- Perform secretariat functions for relevant meetings and provide administrative support to the department.
- Ensure leave requests and overtime forms are submitted efficiently to ensure the department staff are paid correctly and rectify any payroll issues.
- Screen calls and re-direct where appropriate, answer routine queries and prioritse calls.
- Assist with the organization and co-ordination of user group project meetings and assist with preparation of sessions including circulation and booking of meeting rooms.
- Work autonomously, utilising discretion in the absence of the decision makers in resolution of conflict, meet deadlines, establish work priorities, organise meetings and appointments.
- Actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, workplace health and safety and ethical behaviour.
Administration Officer
Emergency Department
04.2021 - 08.2021
- Consult with patients to obtain correct details for admissions and record information accurately into the hospital information systems, in a timely and accurate manner
- Enter patient registrations and update patient details on the hospital information system
- Verify patient Medicare, concession and private health fund details and complete patient election form process for admissions
- Complete admissions of patients and file their paperwork correctly in their chart
- Assist with patient transfers and discharges through timely coordination of all required paperwork, transport and updating of hospital information systems
- Attend to presenting patients, family members, general public, QPS and QAS directing to appropriate treatment or assistance
- Ensure patient medical records are maintained in accordance with hospital policies, procedures and guidelines
- Ensure patient confidentiality is maintained at all times.
- Work and liaise with a multidisciplinary team comprising of doctors, nurses, administration and other health professionals
Administration Officer
Outpatient Referral Centre
01.2020 - 04.2020
- Demonstrate effective administrative support practices to ensure compassionate, empathetic and respectful service to patients.
- Maintain responsibility for a busy appointment schedule ensuring patients are appropriately booked and confirmed.
- Ability to perform effectively and manage a busy workload in a largely autonomous environment, demonstrating exceptional time management and prioritisation skills.
- Maintain patient records in order with medical record compliance and procedures.
- Skilled at working and liaising with a multidisciplinary team comprising of doctors, specialists, administration and other health professionals.
- Maintain patient records in order with medical record compliance and procedures
Business Owner/Manager
Crema Espresso
05.2013 - 06.2019
- Lead by example for café staff through the provision of quality service and building a strong customer base.
- Maintain an understanding of employee award requirements to ensure staff are remunerated appropriately with account for base wages, overtime, leave and superannuation.
- Responsible for the interpretation and application of franchisee/ franchisor contractual obligations to ensure business is compliant through the development of appropriate policy and procedure.
- Demonstrate advanced knowledge of Quickbooks to undertake accounts receivable and accounts payable functions including the timely payment of invoices and proactive follow-up of debtors.
- Design and implement a complex roster for 20 casual staff ensuring there were sufficient staffing numbers to accommodate customer demand but maintain an efficient labour budget.
- Design targeted and effective marketing materials using the Microsoft Office suite which resulted in improved sales awareness.
- Responsible for the training and induction of new staff aligned to Crema expectations, industry best practice and exceptional customer service
- Maintain oversight of workplace health and safety obligations through staff training, awareness and procedures.
- Demonstrate exceptional problem-solving skills to resolve customer complaints professionally and with a focus on mutually beneficial outcomes.
- Ensure staff and equipment comply with all relevant workplace health and safety and food safety standards.
- Responsible for compliance with the Franchise Code of Conduct, Queensland Investment Commission and Grand Central expectations.
Medical Receptionist
Queensland X-ray
01.2009 - 05.2013
Administration Assistant
Samios Plumbing Supplies
01.2008 - 01.2009
Education
Graduate Diploma of Project Management -
Southern Cross University
02.2021
Skills
- Flexibility and Adaptability
- Leadership and Management
- Problem Solving
- Scheduling and Calendar Management
- Time Management and Organisational Skills
- Client Management and Engagement
- Excellent Customer Service Skills
References
- Debra Dreger, Administration Coordinator, SCUH
Ph: 07 5202 3333 Email: debra.dreger@health.qld.gov.au
- Morgan Moon, Executive Support Officer, SCUH
Ph: 07 5202 0017 Email: morgan.moon@health.qld.gov.au
Timeline
Director Support Officer, Medical Services
Sunshine Coast University Hospital
08.2021 - 09.2022
Administration Officer
Emergency Department
04.2021 - 08.2021
Administration Officer
Outpatient Referral Centre
01.2020 - 04.2020
Business Owner/Manager
Crema Espresso
05.2013 - 06.2019
Medical Receptionist
Queensland X-ray
01.2009 - 05.2013
Administration Assistant
Samios Plumbing Supplies
01.2008 - 01.2009
Graduate Diploma of Project Management -
Southern Cross University
Similar Profiles
Ellie NielsenEllie Nielsen
Nurse Practitioner at Sunshine Coast University HospitalNurse Practitioner at Sunshine Coast University Hospital
Katja I'AnsonKatja I'Anson
Paediatric Emergency Nurse at Sunshine Coast University HospitalPaediatric Emergency Nurse at Sunshine Coast University Hospital
MIA WALKERMIA WALKER
Student Placement at Sunshine Coast University HospitalStudent Placement at Sunshine Coast University Hospital
Manpreet KaurManpreet Kaur
Enrolled Nurse at Sunshine Coast University HospitalEnrolled Nurse at Sunshine Coast University Hospital
Scott R. CueScott R. Cue
Executive Director of Outpatient Services (Formally, Executive Director of Clinical and Support Services) at Mary Greeley Medical CenterExecutive Director of Outpatient Services (Formally, Executive Director of Clinical and Support Services) at Mary Greeley Medical Center