Carly Dwyer
Warrnambool,VIC
Summary
Dynamic and detail-oriented professional with extensive experience at Lady Bay Resort, excelling in housekeeping operations and food safety. Proven ability to enhance customer satisfaction through effective team leadership and proactive problem-solving. Skilled in cleaning and organizing, while adept at managing customer feedback to improve service quality.
Overview
8
8
years of professional experience
Work History
Housekeeper
Lady Bay Resort
warrnambool, vic
01.2026 - 10.2026
- Cleaned guest rooms and suites to Lady Bay Resort housekeeping standards.
- Assisted with laundry processing and folded fresh linens for room service.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Kitchen Hand
lady bay resort
warrnambool, vic
03.2022 - 10.2026
- Assisted chefs with food prep and ingredient organization in resort kitchens.
- Sanitized kitchen surfaces and equipment across Lady Bay Resort food service areas.
- Washed dishes, utensils, and cookware during busy resort meal periods.
Customer Service Team Leader
KFC
warrnambool, vic
01.2019 - 11.2024
- Resolved customer complaints with calm, professional communication.
- Trained team members on guest service, food safety, and shift routines.
- Coordinated team members across kitchen, counter, and dining area.
- Monitored POS cash handling and balanced tills.
Education
Brauer College
Warrnambool, vicSkills
- Cleaning and organizing
- Food safety
- Housekeeping management
- Customer service
- Customer feedback analysis
Affiliations
- ethical fashion
- gardening
- hiking
Volunteeer work
F1 marshall
- Manage on track safety
- Communicate hazards to drivers using flags and light panels
- Clear debris
Cat Protection Society Of Victoria
- Safe handling
- Behaviour reading
- Basic medical and direct care
- Animal husbandry
- Veterinary assistance
Relay for life
- Talking clearly with the team captains, participants and general public
- Working efficiently with other volunteers and committee members
- Treating cancer survivors, carers and families with care and respect
References
References available upon request.
Timeline
Housekeeper
Lady Bay Resort
01.2026 - 10.2026
Kitchen Hand
lady bay resort
03.2022 - 10.2026
Customer Service Team Leader
KFC
01.2019 - 11.2024
Brauer College