Carly Elizabeth Cadoo
Brisbane,QLD
Summary
Versatile and dynamic, I excel in roles requiring exceptional organizational and customer service skills, demonstrated during my tenure at Gold Coast University Hospital. Leveraging expertise in Microsoft Excel and interpersonal communication, I've effectively managed diverse teams and streamlined operations, achieving significant improvements in efficiency and client satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Peer Support Volunteer
Gold Coast University Hospital
07.2024 - Current
- The peer visitation program connects trauma survivors with trained peers who have experienced through their own trauma and aims to support trauma patients and their families in navigating hospital stays and facilitating recovery
- As a Trauma survivor I offer Peer support by offering:
- Personal recovery stories for relatable connections
- Practical tips for moving forward
- Encouragement to foster hope and resilience
- Answers to patient questions from personal experience
- Support to reduce patient anxiety, fear, and loneliness
- Trained in hospital rules and regulations
- Liaised with nurses weekly on patient rehabilitation and mindset before approaching patients in their hospital beds either in ICU or the Trauma Ward
- Experience in being in a hospital environment both as a long-term patient and volunteer
- I have gained empathy for patients and can connect with them on a very understanding and empathic basis
Lagree Fitness Instructor
Studio45 Fitness
04.2024 - Current
- Delivering a 45-minute Lagree routine for up to 14 clients on the Mega former machine
- Demonstrating movements to correctly target specific muscle groups
- Ensuring clients perform exercises safely and correctly to prevent injury
- Modifying programs to suit individual needs, such as pregnant women and people with reduced mobility
- Motivating clients to maximize their experience in the Lagree class
- Maintaining a clean and safe environment for clients
Administration Manager & Events Coordinator
Memphis Services PTY LTD
07.2016 - 01.2024
- Managing all daily administration duties within the head office overseeing 3 separate businesses
- Controlling finances and multiple bank accounts on a daily and weekly basis
- Responsible for accounts payable and receivable on a weekly basis
- Reconciling banking across all 3 nightclubs twice a week
- Maintaining balance of all nightclub safes, each containing more than $20,000
- Monthly stock control and inventory balancing through the H&L program
- Weekly payroll for up to 75 casual staff and 10 full-time managers
- Inputting payroll data into MYOB Essentials program
- Creating profiles in MYOB Essentials for all staff and management
- Keeping staff profiles up to date (addresses, phone numbers, superannuation details, tax information)
- Liaising with entertainment companies for events such as Bucks Parties, Hens Parties, and Corporate Events to meet KPIs
- Dealing with private customers hosting events at the clubs
- Creating personalized function packages for customers
- Taking minutes at weekly manager meetings
- Ordering stationery for head office and night clubs
Visitors Centre Manager
Beenleigh Rum Distillery
07.2015 - 07.2016
- Company Overview: Visitors Centre Manager
- Providing high-level customer service to patrons visiting the oldest and longest-running rum distillery in Australia
- Managing 10-15 staff and setting goals to achieve KPIs
- Conducting informative tours explaining the distillation process from start to finish
- Balancing the till at the end of sales periods
- Ordering stock from the parent company for tastings
- Monthly stock control and inventory management
- Handling finances on a daily and weekly basis
- Adhering to responsible service of alcohol policy
- Maintaining cleanliness and order in social areas
- Organizing events to generate revenue targets
- Weekly payroll for distillery staff
- Visitors Centre Manager
Logistics and Camp Coordinator
Sodexo
08.2011 - 07.2015
- Managing reception of a busy mining administration site with up to 200-300 weekly arrivals/departures
- Creating daily cleaning rosters for housekeeping teams, including room checks of up to 300 rooms
- Creating bus driver schedules/rosters for airport and mine site runs
- Training and supervising administrative employees
- Providing timely and effective diary management
- Organizing flights, travel bookings, room allocations, and car hire for clients, mining personnel, and Sodexo employees
- Verifying and approving expense claims for FIFO, LAFHA, business travel expenditures, and security equipment
- Maintaining, ordering, and auditing business stationery
- Organizing building maintenance reports, purchase order requests, and security issues
- Inputting bi-weekly payroll information into Sodexo’s Etivity program
- Creating daily and monthly reports including Daily Man Day Reports and Monthly Personnel Reports (DMRs & MPRs)
- Completing financial reports, submitting weekly and monthly reports for goods received and invoices
- Providing high-standard customer service to internal and external clients
- Supporting the Site Manager with vehicle register management and coordination of drivers
- Assisting the Sites HSEQ Officer with tasks and reviews, daily Data Station entry incl
- Incident reporting, maintaining Material Safety Data Sheets (MSDS) and Safe Work Procedures (SWP) worksheets
Social Club Supervisor
Ernest Henry Mine Village
01.2012 - 10.2013
- Balancing the till at the end of sales periods
- Ordering stock (e.g., alcohol and provisions) weekly and fortnightly, totalling more than $150,000
- Monthly stock control and inventory management
- Handling finances on a daily and weekly basis
- Adhering to responsible service of alcohol policy
- Maintaining cleanliness and order in social areas
- Organizing fundraisers and sporting events for workers both onsite and in hometowns
Professional Wine & Food Waiter
Moo Moo’s Wine Bar & Restaurant
11.2010 - 08.2011
Wine Bar Attendant & Oyster Shucker
Off Broadway Restaurant
09.2008 - 10.2010
- Company Overview: Canada
- Canada
Sporting Facility / Aveda Day Spa Manager
Rodd Mill River Resort
11.2004 - 09.2008
- Company Overview: Canada
- Canada
Senior Bar Attendant & Waiter
Marriott Beach Resort
12.2002 - 10.2004
- Company Overview: Cayman Islands
- Cayman Islands
Silver Service Restaurant Supervisor
The Headland Hotel
07.2000 - 12.2001
- Company Overview: UK
- UK
Education
Certificate II - Surface Extraction Operations
Jenegar Pty Ltd
01.2024
Skills
- Organizational skills
- Administrative skills
- Customer service skills
- Teamwork
- Independence
- Communication skills
- Interpersonal skills
- Ability to work under pressure
- Knowledge of mining industry protocols
- Knowledge of safety procedures
- Stock control
- Administrative reporting
- Fast learner
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- H&L System
- IMPOS POS system
- MYOB Essentials Online
Certification
- Clean open Queensland driver’s license
- Open Queensland motorcycle license
- Working with children Queensland Blue Card
References
Professional Referees available upon request
Professional Development
- CPR HLTCCPR201A
- St John Ambulance Emergency First Aid CPR Level A
- Ecolab Training Chemical Course
- RIIERR201A Conduct Fire Team Operations – Jenegar Pty Ltd
- RIIERR205A Initial Response First Aid – Jenegar Pty Ltd
- RIIRIS201B Conduct Local Risk Control – Jenegar Pty Ltd
- RII20209 Certificate II in Surface Extraction Operations – Jenegar Pty Ltd
- Generic Metalliferous Surface Training Course
- Fire and First Aid Training
- Ecolab W.H.M.I.S Chemical Course
Timeline
Peer Support Volunteer
Gold Coast University Hospital
07.2024 - Current
Lagree Fitness Instructor
Studio45 Fitness
04.2024 - Current
Administration Manager & Events Coordinator
Memphis Services PTY LTD
07.2016 - 01.2024
Visitors Centre Manager
Beenleigh Rum Distillery
07.2015 - 07.2016
Social Club Supervisor
Ernest Henry Mine Village
01.2012 - 10.2013
Logistics and Camp Coordinator
Sodexo
08.2011 - 07.2015
Professional Wine & Food Waiter
Moo Moo’s Wine Bar & Restaurant
11.2010 - 08.2011
Wine Bar Attendant & Oyster Shucker
Off Broadway Restaurant
09.2008 - 10.2010
Sporting Facility / Aveda Day Spa Manager
Rodd Mill River Resort
11.2004 - 09.2008
Senior Bar Attendant & Waiter
Marriott Beach Resort
12.2002 - 10.2004
Silver Service Restaurant Supervisor
The Headland Hotel
07.2000 - 12.2001
Certificate II - Surface Extraction Operations
Jenegar Pty Ltd
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