Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Frisby

Bathurst,NSW

Summary

Proven leader with extensive experience in workforce management and staff development, notably at Connor Clothing. Excelled in performance management, boosting team agility, and enhancing customer satisfaction through innovative solutions. Skilled in marketing and adept at fostering professional relationships, achieving significant improvements in business performance and employee training. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Manager

Connor Clothing
05.2023 - 07.2024
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Practice Manager

Dr Mendal
10.2020 - 05.2023
  • Consulted with healthcare professionals on business decisions.
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures for effective practice management.
  • Supervised team of [Number] office personnel.
  • Ordered all office supplies and kept check on inventory levels.
  • Created and implemented organizational policies and procedures.

Retail Sales Associate

Petries Mitre 10
11.2017 - 09.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Cafe Worker

Piccolo's Cafe
09.2014 - 02.2018
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.

Store Manager

Ally Fashion
07.2011 - 09.2014
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Jeanswest
05.2010 - 06.2011
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Tafe Certificate - Nail Technician

Newcastle Tafe
Newcastle, NSW
2002

School Certificate -

Morisset High School
Morriset, NSW
12.1997

Tafe Certificate - Ofice Administration

Bathurst Tafe
Bathurst
1997

Skills

  • Staff Development
  • Marketing
  • Performance Management
  • Staff Training and Development
  • Workforce Management

Timeline

Manager

Connor Clothing
05.2023 - 07.2024

Practice Manager

Dr Mendal
10.2020 - 05.2023

Retail Sales Associate

Petries Mitre 10
11.2017 - 09.2020

Cafe Worker

Piccolo's Cafe
09.2014 - 02.2018

Store Manager

Ally Fashion
07.2011 - 09.2014

Store Manager

Jeanswest
05.2010 - 06.2011

Tafe Certificate - Nail Technician

Newcastle Tafe

School Certificate -

Morisset High School

Tafe Certificate - Ofice Administration

Bathurst Tafe
Carly Frisby